freedom mortgage reviews
Welcome to the Freedom Mortgage Reviews page.
Every time we provide a new mortgage or refinancing, we email our customers and ask them to rate their experience with us. We specifically say “tell us exactly what you think, in your own words.” When our customers take the time to share their genuine opinions, we don’t change their words (although we do not print profanity or off-topic remarks).
We invite you to read what our customers are saying about us. It is our privilege to provide home financing to customers nationwide.
Professional and friendly
5/23/16 - The 'closing' person and 'title' person were professionable and friendly.
It was easy
5/23/16 - Ms. molton was very nice and she took my calls to answer all of my question. i am happy about the way that she took really good care of me. i pray that freedom mortgage continue to service my loan.
5/23/16 - This was the easiest refi we've ever done. so convenient too to have someone come directly to house.
Lowering my interest rate
5/23/16 - Very helpful for calling me to lower my interest rate on my loan for free.
5/23/16 - Andrew penney was the best.
5/23/16 - My wife and i thank freedom mortgage for being a financial peace for us. awesome workers.
5/23/16 - Tom redmond was an awsome representative he did guide me step by step.. the closing dept. is the people that need more communication skills with the customers.
Quick and easy
5/23/16 - I liked that the freedom mortgage team members kept me informed during the entire process. they were very responsive to my emails and phone calls. the entire process was easy and i liked that most of the documents could be viewed and signed online.
5/23/16 - Eddie and his team did an amazing job. any and all questions were answered in a timely manner and made the whole home buying experience a very pleasurable one!
It was good
5/23/16 - Over all it was good and fast experience.
Great, smooth process
5/23/16 - The refinance experience was pleasant and smooth.
5/23/16 - Everyone that i talked to were very informed and pleasant.
Everyone was helpful
5/23/16 - Glad they reached out to me on lower rate.
Prompt and efficient
5/23/16 - The representativestay were nice and responsive to my questions and concerns.
5/23/16 - I only had an issue with some phone calls messages left by title. i could not understand some of the messages. people speaking with strong accents need to speak slower.
5/23/16 - Amazing service e-mails and phone calls were aknowleged within minutes, even when an answer was immediately available i was always called back with an answer. everything that was promised was delivered.
Good customer service
5/23/16 - The only thing i will say is that there were way to many phone calls two or three a day regarding the same thing.
Easy and productive
5/23/16 - It was a very pleasant experience
5/23/16 - Will recommend to friends interested in refinancing.
Everyone was great!!!
5/23/16 - Everyone was knew their stuff, were quick, and the experience could not be better! great job!!!!
Fast and friendly
5/23/16 - This was our 2nd experience with freedom and the improvements over the last six months are notable.
Great, direct, complete
5/23/16 - The representatives were very courteous and explained every step of the process really well. i appreciate freedom mortgage reaching out to offer me the opportunity to continue doing business with them. i feel they truly placed my interest at the top of their list.
Overall good experience
5/23/16 - There was a last minute confusion on a moved notary appointment.
I'm always satisfied
5/23/16 - This is my 3rd refinancing of my home. and i appreciate the fact that each time i have done a refinancing i was notified by freedom mortgage asking if i wanted to take advantage of the current lower interest rate. this i call 'good business habits'! i'm very appreciative. some team members that worked with me were: ted campbell, and his assistant lee and also nicole nickelson and customer care reps. they were all helpful, patient and knowledgeable. and i am pleased.
5/23/16 - Great experience.