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FREEDOM MORTGAGE REVIEWS

FHMC Web Content Viewer (JSR 286)

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FHMC Web Content Viewer (JSR 286)

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Welcome to the Freedom Mortgage Reviews page.

Every time we provide a new Mortgage or refinancing, we email our customers and ask them to rate their experience with us. We specifically say “tell us exactly what you think, in your own words.” When our customers take the time to share their genuine opinions, we don’t change their words (although we do not print profanity or off-topic remarks).

We invite you to read what our customers are saying about us. It is our privilege to provide home financing to customers nationwide.

 
5 out of 5 stars

10/31/2016 - Freedommortage does excellent work with thier clients i so impressed with niclole cruz, michelle conley and jessica kearney for thier outstanding help with my remortage . excellent job.


 
4 out of 5 stars

10/31/2016 - John k. and arthur f. made my first time home buying experience a great one. there were very informative, attentive, detail oriented, and organized.


 
5 out of 5 stars

10/31/2016 - Janeth kept me consistantly updated on the progress of my loan


 
5 out of 5 stars

10/31/2016 - Matthew tucker was great when keeping us informed. and whenever we had a question he was quick to answer our questions. the staff we spoke with on the phone at the time of closing i feel needs to get more organized. but they were good about getting the paperwork corrected in a timely manner.


 
5 out of 5 stars

10/31/2016 - True to word, courteous, and ethical


 
4 out of 5 stars

10/31/2016 - This one of the most ethical mortgage companies my wife and i have done business with since we purchased our home in 2009. thank you.


 
5 out of 5 stars

10/31/2016 - I worked with brandi justice who was every efficient with every detail of my loan. also brandyn lazar very helpful with the loan as well they both have the best customer service one could ask for


 
4 out of 5 stars

10/31/2016 - Shad was great in helping me with this process.


 
5 out of 5 stars

10/31/2016 - Anne marie and michael rise were very helpful and responsive each time we had an inquiry.


 
5 out of 5 stars

10/31/2016 - Sorry i can't help you improve your company. my experience was excellent and i wouldn't change a thing. the people who worked with me were joseph kevlin and tyra thomas.


 
5 out of 5 stars

10/31/2016 - We had a very professional experience with freedom mortgage as always. i think you have a true concern for your customers needs when offering your services and that is very much appreciated.


 
5 out of 5 stars

10/31/2016 - Everyone at freedom was professional and kept me informed every step of the way


 
5 out of 5 stars

10/31/2016 - I contacted melissa hahn with freedom mortgage on the recommendation of a friend after a poor experience with another lender. melissa was great, she walked me through the process and answered the many questions i had for her in a courteous and professional manner. she made herself readily available to me whenever i had questions or concerns or just needed an update or some reassurance. the entire process from start to finish was made easy.


 
5 out of 5 stars

10/31/2016 - I worked with robert and jessica to get my mortgage completed in a quick and efficient. i also work with mary christine who was one of the best people to work with. she was always available by phone and email and responded very quickly to make sure we were closed in the time frame needed.


 
5 out of 5 stars

10/31/2016 - It was a very easy process and a great experience!


 
5 out of 5 stars

10/31/2016 - Lulu assisted with my loan and of course time is always against us. i asked 3 different institutions for loan and no one was interested except for lulu. she made it work and she will keep getting business from myself and who i know. thank you!!


 
5 out of 5 stars

10/31/2016 - Freedom mortgage has been very helpful in getting our home refinanced.


 
5 out of 5 stars

10/31/2016 - The process of re-financing was conducted well by all the team members, from the initial contact with the loan officer to the updates i received from his associates and the notary that finalized the closing.


 
5 out of 5 stars

10/31/2016 - All who helped me courteous and very helpful with all my questions. answers turned out to be accurate and truthful.


 
5 out of 5 stars

10/31/2016 - Marc and alan lead us through the mortgage lending process in a professional, courteous and efficient manner. all our questions were answered in a resonable time and they helped us stay on top of things at all times. we actually were able to close earlier than initially set up and because they kept us in the loop we had no surprises or hiccups at closing. great experience all the way through.


 
5 out of 5 stars

10/31/2016 - Freedom mortgage was able to lower my interest rate with a no cost refinancing. the whole process took total of four weeks with minimal required documentation. my loan officer brett holland and mortgage processor khamari grant were always on top of things and they made the whole refinance process easy and fast. i highly recommend freedom mortgage for your mortgage needs.


 
5 out of 5 stars

10/31/2016 - Agencies are so friendly and they know what they are doing. they helped me from beginning to the end of the process.


 
5 out of 5 stars

10/31/2016 - I was very pleased with the ease of the refi and the professionalism from all the people who helped us. thank you very much!


 
4 out of 5 stars

10/31/2016 - From the beginning of the process things seemed to lean towards success. i was fortunate to have an excellent loan officer. angelo gionis was amazing. he provided the most accurate information concerning the loan and the process. he went out his way to make sure i secured the home that i wanted and the conditions that would benefit my family. the loan processor was also very helpful and professional. whenever i had issues, lynne merrill made sure to accommodate and deal with the problems at hand.


 
5 out of 5 stars

10/31/2016 - The refinance was relatively quick and easy, the closing occurred at our home which was nice as well.


 
5 out of 5 stars

10/30/2016 - William killebrew was excellent he answered all questions to his knowledge very pleased


 
5 out of 5 stars

10/30/2016 - Not much verbal communication with the representatives, just followed the e-mails they sent and happily everything went through very smoothly with nice surprises of a lower interest rate and a refund of money i did not expect!


 
5 out of 5 stars

10/30/2016 - Preston johnson was wonderful and always answered my questions. i was very happy to have him help me and my mother on her refinance. thank you.


 
5 out of 5 stars

10/30/2016 - Great overall experience. they gave me options and made the entire process very simple and straight forward.


 
5 out of 5 stars

10/30/2016 - Everyone i spoke with was very friendly and knowledgeable. i was already a freedom mortgage customer and i had absolutely no problems with refinancing my mortgage. would highly recommend.


 
5 out of 5 stars

10/30/2016 - Our experience with freedom was well organized and the staff kept us well informed of what we could expect next. everyone i spoke with was very professional and polite. i am very pleased with how the process went.


 
5 out of 5 stars

10/30/2016 - Great information and timely closing date. overall a painless experience that will benefit our family.


 
5 out of 5 stars

10/30/2016 - I have had nothing but great customer service and amazing experiences with freedom mortgage. everything from telephone contact to email communication


 
5 out of 5 stars

10/28/2016 - The entire process was extremely smooth and painless. freedom mortgage staff was extremely helpful and attentive to my questions/needs.


 
4 out of 5 stars

10/28/2016 - This was such a nightmare of a process but not because of you...due to the title company. you guys helped keep me calm when i ready to explode. this is a process i never hope to go through again.


 
5 out of 5 stars

10/27/2016 - Job well done from the whole freedom mortgage team!


 
5 out of 5 stars

10/27/2016 - Kenny mango customer service skills where great and i know this is because it's the same field of work i am in . service others is a gift from god and i we received that from kenny. thank you kenny! gerald and anita austin i think i misspelled kenny's last name sorry.


 
5 out of 5 stars

10/27/2016 - All of the team members that were involved with the process of my streamline loan were very helpful and kept me completely informed through the entire process, and were very patient with all the time and help that was needed. i would truly recommend freedom mortgage to my friends and family. thank you on behalf of my wife and myself.


 
5 out of 5 stars

10/27/2016 - Thank you for taking care of my mortgage needs. everyone who helped me was very efficient and professional. i really appreciated their helpfulness when i struggled with my end of things on the computer.


 
5 out of 5 stars

10/27/2016 - Caeser figueroa went above and beyond through out the entire process


 
5 out of 5 stars

10/27/2016 - Great thing about company: calls you to save money


 
5 out of 5 stars

10/27/2016 - Davaine williams was very well spoken and very informative and tory schroff made the process easy.


 
5 out of 5 stars

10/27/2016 - Freedom mortgage staff are very good. they took time to explain what you need to know.


 
4 out of 5 stars

10/27/2016 - David kremstein was very helpful and upfront with the whole process. i used david as a point of contact after ms. wiggins failed me several times.


 
5 out of 5 stars

10/27/2016 - Mr. david a. smith he helped me out with concerns and questions i had. he was knowledgeable and explain things well. if i had to buy a house or refinance again he would be the one i go to. thank you mr. smith. blessing to you.


 
5 out of 5 stars

10/27/2016 - Fyi: i had tried 'new day 100'. they advertise they will help vets with credit issues. then they don't!! the place i worked 18 years closed down - resulting in me falling hopelessly behind with creditors. i have long wanted to get caught up with them and refinance my mortgage. long story short: freedom mortgage actually will do all that!!


 
5 out of 5 stars

10/27/2016 - Everyone involved int his process has been terrific!


 
5 out of 5 stars

10/27/2016 - I've worked with steve t. he is always very professional, efficient and accurate. hard to find people like steve in todays world.


 
5 out of 5 stars

10/27/2016 - Answered all of my questions and made the process quick and effortless


 
5 out of 5 stars

10/27/2016 - Mick paye and rebekah spann were great. they were very responsive and made the process very simple on our end.


 
4 out of 5 stars

10/27/2016 - I have a superlative credit score, government retirement and although the customer service at freedom mortgage was excellent, the process was at times arduous. that being said i am very satisfied with freedom mortgage.


 
5 out of 5 stars

10/27/2016 - This is my second 'go around' and again were highly pleased


 
5 out of 5 stars

10/27/2016 - Nice people to do a refinance with, they made it an easy process.


 
5 out of 5 stars

10/27/2016 - Andrew delp and meshon simmons kept me informed all the way. whether through email or phone call my husband and i were informed on every step. thank you freedom mortgage


 
5 out of 5 stars

10/27/2016 - Our mortgage person answered any of our questions in a quick response. no question was left unanswered.


 
5 out of 5 stars

10/27/2016 - All the loan agents i worked jeff jones his assistant anthonty ,mark bishop,vickie harris were great to work with to get everything done.


 
4 out of 5 stars

10/27/2016 - The process was very smooth and they never lost any documents. unlike my last mortgage, where i had to send and resend several times.


 
5 out of 5 stars

10/27/2016 - Aspen perry- price was the greatest. always happy and a top notch personality for a job position that requires people skills and communication. a+. marcy grace was great. very thorough, thoughtful and on top of everything needed to get house closed on time. a+.


 
5 out of 5 stars

10/27/2016 - The refinance process went smoothly and quickly. our closing agent ms. anderson was very organized and very helpful which made the closing easier.


 
5 out of 5 stars

10/27/2016 - We appreciated,for once, feeling like a mortgage company valued us as customers. it's so frustrating to have loans leapfrogging all over the place to new businesses and having to constantly set up new options for bill pay. we felt like freedom was wanting to keep a good customer and helped us stay on track while having the option to evaluate our loan for our own best interest of asset management.


 
5 out of 5 stars

10/27/2016 - I cannot express enough how smooth and easy scott made this home buying process for us. he always kept us informed at was on top of everything. this being my first home, i went in with nothing but horror stories on my mind from what i've heard and read, and i couldn't believe how opposite it was. scott made it so easy and actually fun and everything he said he would do was always on time and exactly as it should be. i wish i could give them more than 5 stars, because this was one of the best experiences for me. thank you scott for everything, and for always being a smiling face and eager to help us along. you rock! :)


 
5 out of 5 stars

10/27/2016 - John himmel,, & the whole team, but ms. carson was always there for me and my wife dorothy


 
4 out of 5 stars

10/27/2016 - The officers that worked on my case were very responsive to all issues and concerns.


 
5 out of 5 stars

10/27/2016 - Give me a call when you would like to do it again


 
4 out of 5 stars

10/27/2016 - Stephen founlacker, loan officer was great. as a first home buyer they made sure i understood the process and was always willing to answer questions


 
4 out of 5 stars

10/27/2016 - Isiah etumbuk and ashley jackson were both very helpful and nice. both made this refi the easiest thing i have ever done. thank you.


 
5 out of 5 stars

10/27/2016 - I worked directly with bea d'eanna and fran aurtera. the two of them were extremely helpful through the entire process . it didn't matter how many times a day i called them to ask them a million questions . they always got back to me in a timely fashion if they didn't answer immediately . i would recommend freedom to anyone i know .


 
5 out of 5 stars

10/27/2016 - Simple, pleasant experience with a quick closing date. everyone from start to finish was wonderful....


 
5 out of 5 stars

10/27/2016 - Easy and great experience. i like how they keep you informed in every step.


 
5 out of 5 stars

10/27/2016 - I am a combat veteran with ptsd. i was in a battle with the builder and their finance company, which added a lot of stress. eric bastian was recommended by my realtor. eric and his team sherrika robinson, stephanie foster were heaven sent. they were caught up on my story / experience in my dealings with the builder and their finance company. they immediately went to work . turning my nightmare into one of the greatest experiences of my life. i would and will totally recommend them to all my friends, family and any other person looking for a great finance company.


 
5 out of 5 stars

10/27/2016 - From the initial phone call through the closing , mr garrett was right on top of any questions that i had and everything went very smoothly ! great experience , thank you !


 
5 out of 5 stars

10/27/2016 - They worked with us to keep us informed through the process, and answered all our questions and concerns.


 
5 out of 5 stars

10/27/2016 - Freedom mortgage team was great and easy to work with. they let me know exactly what to expect and worked with me with professional and friendly service and kept me informed of what to expect and how the process was going. i would recommend them to anyone wanting to refinance their home.


 
5 out of 5 stars

10/27/2016 - I got exactly what i was looking for, the lowest possible rate with a minimum of hassle.. so glad i can now just toss all the other offers i get in the mail.


 
4 out of 5 stars

10/27/2016 - Overall, the customer service experience was quite good. i was well informed and kept up to date on the process. however, the process began in june or july and there was a large lag of time while trying to get the 2nd mortgage subordinated. while i never heard very specific information on the reasons behind this delay from freedom, iberia indicated that freedom did not follow the proper contact process, thus greatly delaying the overall mortgage process.


 
5 out of 5 stars

10/26/2016 - All of the team members i worked with at freedom mortgage were great and very professional. the refinancing went very smoothly.


 
4 out of 5 stars

10/25/2016 - Refi initiated by one person, handed off to another person (i get it) but when 2nd person didn't respond to email replies, could no longer get hold of original person. that mixed with notifications that the authorization would expire in 24 hrs. made for stressful times.


 
5 out of 5 stars

10/25/2016 - From the very beginning i was taken care of professionally. all questions were answered promptly and professionally. the process was seamless, causing no issues from beginning to end. freedom will do whatever they can to retain you as a customer. outstanding job!


 
5 out of 5 stars

10/25/2016 - It was a simple process and inwas kept very well informed throughout the whole ordeal. the staff was friendly and knoweledgeable. they adhered to my requests and it was an overall pleasant experience


 
5 out of 5 stars

10/25/2016 - My wife and i are very satisfied with the professional service we received from freedom mortgage. at our closing, there were no surprises or add-on. our signing process was easy and simple. we have recommended freedom mortgage to friends and relatives.


 
5 out of 5 stars

10/25/2016 - Kevin boyle was everything i needed to make this process a comfortable one for me.


 
4 out of 5 stars

10/25/2016 - Going through a refinance can be hectic enough with all the paperwork ,emails and notarized copies of this that or the other but with the help of some people from the freedom mortgage team it seemed to make the process a little less complicated. barry mott, and tiffany jones your a couple of outstanding employees in my book. they answered any question i had big or small throughout this process you guys are awesome.


 
5 out of 5 stars

10/24/2016 - Brendan shea and bradford mccoll, never hesitated once with answering my questions. their expertise and personality was 100% so perfect for me to understand. i couldn't have wished for anything better. others should follow in brendan and brad's footsteps. thank you, freedom mtg. p.s. brandan, went beyond the call of duty to get me the lowest mtg. rate.


 
5 out of 5 stars

10/24/2016 - To say that they don't let any grass grow under their feet is an old saying, but it is true. they are very proactive in working for the customer. problems arise and they are their to resolve it.


 
5 out of 5 stars

10/24/2016 - Every one that contacted was very!! helpful.


 
5 out of 5 stars

10/24/2016 - All services were completed in a timely, helpful and friendly manner. closing was a special surprise when the agent presented me a disc with all my documents instead of 180 sheets of paper. this is my third closing with freedom - each one gets easier , faster and better..


 
5 out of 5 stars

10/24/2016 - Exceeded our expectations.


 
5 out of 5 stars

10/24/2016 - Overall a good experience.


 
5 out of 5 stars

10/24/2016 - This is one of the better experiences that we have had with freedom mortgage. gayneta and charles were exceptional in getting our loan stream lined.


 
5 out of 5 stars

10/24/2016 - I worked with lisa farrell, kateryna brekhunova, dimeng wang, and michael donatelli..if i'm forgetting anyone in her team i do apologize. even the it personal was great. from the very beginning lisa and her team were very professional and service-oriented. i would definitely recommend freedom mortgage to my family and friends!


 
5 out of 5 stars

10/24/2016 - The mortgage banker was excellent, and went above and beyond. the processor was helpful and kept me informed.


 
5 out of 5 stars

10/24/2016 - Veronica raigoza was very knowledgeable and led me through the process from the beginning to the end. she informed me on what to expect during the process and kept reassuring me that she wanted me to have a great experience.


 
5 out of 5 stars

10/24/2016 - From beginning to end, all of the staff that we interacted with, from application to closing, were very informative, knowledgeable about the process, and helpful in answering any questions that we had. it was a fantastic experience all around.


 
5 out of 5 stars

10/24/2016 - With my husband being and otr driver the website to submit our forms was very easy for us. i cannot really take personal calls at work and since he drives all day, anything that was needed they communicated with him and he emailed me. perfect, easy and when it came down to sign i had stated before we need a week notice for him to make arrangements to come home. that is exactly what you gave us and we very much appreciate that! thank you!


 
5 out of 5 stars

10/24/2016 - Thank you for everything you did for us. your company were pros from start to finish.


 
5 out of 5 stars

10/24/2016 - Everyone made it feel as easy and simple as possible.


 
5 out of 5 stars

10/24/2016 - A stress free process. night and day difference from our first experience with refinancing. closed quickly and was kept informed every step of the way.


 
5 out of 5 stars

10/24/2016 - Everyone i spoke with was extremely helpful, thanks


 
5 out of 5 stars

10/24/2016 - Although getting a mortgage, especially if tripped by one of the countless arbitrary barriers, is like running through a briar patch, norman calvo is the best possible guide, with directness, clarity, honesty, immediate responsivenesss, wisdom in helping with choices. isaac shalom was committed, caring and helpful. christina puentes was not only helpful but also showed, humor, intelligence, and great good sense in the final stages


 
5 out of 5 stars

10/24/2016 - Kendra kept us informed all during the process. she answered any questions that we had. bruce also was very helpful with the processes.


 
5 out of 5 stars

10/24/2016 - Freedom mortgage team did a great job and i will love to use them again in the near future.


 
5 out of 5 stars

10/24/2016 - John coneys and his team provided excellent service throughout the whole process. they worked through timing changes and any situation that arose efficiently and provided top level professional guidance during every step.


 
5 out of 5 stars

10/24/2016 - My experience with freedom mortgage is one that i will recommend again and again. my loan officers - ivan gonzalez and tessie housand - were terrific during the entire process. they answered all my calls and my questions in a timely manner, explained the entire process to me, kept me informed, and were extremely professional always. thanks for making such an important life decision and experience such a smooth and pleasant process.


 
5 out of 5 stars

10/24/2016 - Andrew was huge and really stepped up during the process. he never missed a beat. keep him and pay him.. he is worth every penny!


 
5 out of 5 stars

10/24/2016 - Matthew silverman called me and i was skeptical at first. after reviewing the initial estimate, it was deemed plausible. then melanie pariseau walked us through it. the appraisal came back a little higher than expected which dropped our pmi more than expected. there was a small hiccup with the escrow account, but leanna smolar took care of that easily. all in all, the experience was great and pain free on our end. thank you all very much.


 
5 out of 5 stars

10/24/2016 - Freedom mortgage provided the best customer service. there was not a delay in the re-financing process. glad to be a customer. thank you!


 
5 out of 5 stars

10/24/2016 - Freedom recently contacted me about a streamline refi that would lower my rate and payment. i opted in and they made the process very easy for me. everything was handled via email and the phone and when documents needed signed to close, they sent someone to me. the process was hassle free!


 
5 out of 5 stars

10/23/2016 - I was having hard time getting conecting with my loan advisor, not returned my phone calls.


 
5 out of 5 stars

10/23/2016 - I have to say that my entire experience with freedom mortgage has been great. i don't think i've had better service anywhere. thank you.


 
5 out of 5 stars

10/23/2016 - Great service and timely results! thank you freedom team :)


 
5 out of 5 stars

10/23/2016 - Alex was very helpful and thorough and the rest of the team also good job freedom mortgage


 
5 out of 5 stars

10/23/2016 - All the staff employees i've been in contact with throughout my 3 refinances have all been very informative, professional, expedient and friendly. they work for, and represent a great company.


 
5 out of 5 stars

10/23/2016 - Communication was good


 
5 out of 5 stars

10/23/2016 - Had an awesome experience with all member of freedom mortgage made me feel confident that i was working with the correct people


 
5 out of 5 stars

10/23/2016 - Everyone was excited to assist me, almost too happy. that set my expectations but was disappointing with the person who came to close. she was cold and seemed like we were intruding on her evening. very few words, and like a robot. hope others are better


 
4 out of 5 stars

10/23/2016 - Personal inbox and electronic signatures accelerated the process


 
5 out of 5 stars

10/23/2016 - Everyone i spoke to was professional, courteous & helpful through the whole refinance process. they made it so easy on my part.


 
5 out of 5 stars

10/23/2016 - All staff we interacted with were responsive and thorough.


 
5 out of 5 stars

10/22/2016 - The staff was very professional and always kept me updated. the lady that came over to sign papers was very professional and friendly.


 
5 out of 5 stars

10/22/2016 - Everything went so smoothly and it was done quick. all numbers came out as promised and we are very happy with a lower payment.


 
5 out of 5 stars

10/22/2016 - Deidreia mair was a wonderful pleasant, knowledgeable and very efficient person to work with. henry smith was very helpful. john. barreth was great in keeping us informed and getting our questions answered. the only thing i think could of been improved was the time of the loan to close it actually took a bit longer than expected. otherwise we had a great experience with freedom mortgage.


 
5 out of 5 stars

10/21/2016 - I can not say one bad comment or even make a suggestion!!! it was that awesome!


 
5 out of 5 stars

10/21/2016 - The process of the loan was quick and easy. every step was professionally handled.


 
5 out of 5 stars

10/21/2016 - The whole process went exceedingly well with very little involvement on my part. got an excellent interest rate! top notch company and especially the people that worked with me. even the notary that came to my house to sign the paperwork was very kind and knowledgeable. thank you so much for making lower payments so easy.


 
5 out of 5 stars

10/21/2016 - We had a good experience with our loan application. everyone was professional and ready to help with any questions.


 
5 out of 5 stars

10/21/2016 - They were all patient with me because i had never taken out a loan before. it was pretty painless. thank you!


 
5 out of 5 stars

10/21/2016 - They approached me about refinancing and reducing my mortgage cost with them at no cost to me when i was already a customer. i will end up saving money. if they hadn't taken time to reach out to me i would be paying them more money, i probably would have reached out to them in a year or two to look at refinancing again but they were proactive in my best interest. i appreciate this in a business.


 
5 out of 5 stars

10/21/2016 - We shopped around for a long time before we decided on freedom mortgage. they had the best offer by far.


 
5 out of 5 stars

10/21/2016 - Eric buhler and his team did a great job. would highly recommend.


 
5 out of 5 stars

10/21/2016 - Everyone was super cooperative and friendly.


 
5 out of 5 stars

10/21/2016 - Freedom mortgage team members are always helpful and courteous.


 
4 out of 5 stars

10/21/2016 - Well informed and very responsive staff. our favorite was having the convenience of closing the loan in our home and not having to meet/go anywhere.


 
5 out of 5 stars

10/21/2016 - Asen un buen trabajo el joven ignacio los ayudo mucho thank you


 
5 out of 5 stars

10/21/2016 - I had a great experience with freedom mortgage from the start to finish. i especially appreciate crystal marshina. she was exceptionally on top of everything and kept me informed on the progress of our refinance. she is such a personable person and her skills and knowledge of her job was amazing. she is truly an employee that freedom mortgage should be proud to have. i would recommend freedom mortgage to anyone i know that is looking to refinance or any other reason. totally professional! your company rocks!


 
5 out of 5 stars

10/20/2016 - Everyone was friendly and informative


 
5 out of 5 stars

10/20/2016 - Francis brennan was awesome to work with!!!


 
5 out of 5 stars

10/20/2016 - Chris and sharliene were both amazing people to work with and the other team members that helped out we just a great.


 
5 out of 5 stars

10/20/2016 - Freedom mortgage did all the work, they made refinancing simple


 
4 out of 5 stars

10/20/2016 - Overall happy with experience. loan app went quickly but the underwriting part seemed to take too long. i felt like i responded with documentation requested quickly. rate lock had to be extended due to the process taking so long.


 
5 out of 5 stars

10/20/2016 - Staff took me step by step of what would be happening. they answered my questions promptly and completely. it took little time to get a new, lower interest rate and saved us monthly and over the life of the mortgage. thanks to corinne s and jasmine!


 
5 out of 5 stars

10/20/2016 - From the start of the process everything smooth and on time.


 
5 out of 5 stars

10/20/2016 - Awesome to work with, 5 star!


 
5 out of 5 stars

10/20/2016 - Overall great job, every single person met or exceeded my expectations


 
5 out of 5 stars

10/20/2016 - Very well informed on the process of closing. everyone was courteous and professional. thank you


 
5 out of 5 stars

10/20/2016 - I am very satisfied with everything and everyone.


 
5 out of 5 stars

10/20/2016 - Freedom was great to work with. they answered all of my questions and walked me through the entire process. really happy to chose to work with them.


 
5 out of 5 stars

10/20/2016 - I had never owned a home before and angela & team walked me through the process and were there to answer all my questions. best experience!


 
5 out of 5 stars

10/20/2016 - I was happy with my interaction with all of your employees, they were thorough with each phase of the loan process


 
5 out of 5 stars

10/20/2016 - Ever one that i had contact with at freedom mortgage was very helpful and pleasant to work with.


 
5 out of 5 stars

10/20/2016 - Scott schwarz and nidhi mehra were excellent to work with. they were patient in explaining the process to us (no matter how many times we asked) and kept us constantly apprised of the timeline.


 
4 out of 5 stars

10/20/2016 - My compliments to patricia o'neil who was one of the best customer service people i have ever encountered! she is remarkable, so treat her well! i would rate patricia as a 5 out of 5. once her responsibility was complete, things did not move as smoothly, but she set a high bar! you have good people.


 
5 out of 5 stars

10/20/2016 - I am very very happy with the process ,i will tell every one i know about your services


 
5 out of 5 stars

10/20/2016 - All involved personnel were very helpful throughout the process!


 
5 out of 5 stars

10/20/2016 - Thank you for calling me and offing me this very simple way to lower my interest rate without having to start all over. it went really well.


 
4 out of 5 stars

10/20/2016 - Craig did a good job explaining the details of the loan. quick response on any questions i had later. i liked that the notary came to my house to sign all the documents.


 
5 out of 5 stars

10/20/2016 - I been in the real estate buss for 10 years and i'm a broker and this has to be one of the best mortgage company in the business. the professionalism is outstanding and both eric and patricia called me back immediately if i had a question a++++++


 
5 out of 5 stars

10/20/2016 - The process was completed quickly and everyone i spoke with was professional and helpful! the process was painless and streamlined!


 
5 out of 5 stars

10/20/2016 - The folks at freedom mortgage were very curteous and made the refinancing process easy to understand. they went the extra mile to give me the best rate. thank you all.


 
5 out of 5 stars

10/20/2016 - Everyone that helped me was helpful and professional.


 
5 out of 5 stars

10/20/2016 - Freedom mortgage was awesome. i was really easy to refinance my loan. i had some questions, and it only took a couple of days for someone to reach and to me to answer those question. just ask for the lower rate, the girl i first spoke to offered me one rate and when i said no thank you i had a lower offer i was looking at that wouldn't cost that much, then she offered me the lower rate that was the same as the competitor. this was super convenient, they called me, sent the paper work for me to sign thru email, and then had a notary come to the house for me to sign the paper. and this happened very quickly!


 
5 out of 5 stars

10/20/2016 - I was very happy with the process of refinancing. i had a little delay with the title dept. because of different email address but all in all i was very happy with everyone and the results.


 
5 out of 5 stars

10/20/2016 - It was a fast and easy experience. one email document from me and not more than 10 minutes on phone. notary was super efficient and took 30 minutes to close and sign. great job!


 
5 out of 5 stars

10/20/2016 - This refinance was a breeze...easiest we have ever done. we were kept informed in a fast and convenient way.


 
5 out of 5 stars

10/20/2016 - The whole team were outstanding and i have even told several of my friends about what a great mortgage company i have.


 
5 out of 5 stars

10/20/2016 - Our experience was professional, courteous, and quick from start to finish. jesse helmuth , our loan officer made us feel at ease with the process and was extremely professional and handled everything in a very courteous manner! the whole team that brought it all together did a very professional job.


 
4 out of 5 stars

10/20/2016 - I have been with freedom mortgage for less than 5 years, and am pleased and content with the people i have dealt with. why don't i just keep making timely payments on the 'note', and see if this harmonious relationship can continue.. veterans aren't used to being treated this well.. thanks!


 
5 out of 5 stars

10/20/2016 - Luisa robinson is an absolute gem. she was a great representative for your company . she came across very knowledgeable and trustworthy. she kept me informed, set realistic expectations and was readily accessible for questions and concerns.


 
5 out of 5 stars

10/20/2016 - David erwin and samantha piorek skillfully guided us through the entire process. i was very impressed that although we never had in person contact, i always felt like answers to my (frequent) questions were never more than a call or click away. great experience overall, and i have never said that about loan procedures before in my life.


 
5 out of 5 stars

10/20/2016 - Both gentlemen helping me with the refinance explained was was happening and kept me informed every step of the process. aaron jones left detailed messages that told me immediately if i needed to do provide information or documentation, or if we were just waiting for documentation or review by others.


 
5 out of 5 stars

10/20/2016 - I was impressed how everything was timely no stress , timely and professional. also you kept me inform no surprises. treated me with respect, thank you


 
5 out of 5 stars

10/20/2016 - Patience was needed for my loan process. there's a lot of legwork involved with all the emails, faxes and phone calling. i guess this what to expect doing business online. i'm happy to have my loan through freedom mortgage. i was approved right away, although it took longer than i expected to finalize everything. my patience paid off.


 
5 out of 5 stars

10/20/2016 - We were well satisfied with the experience. it took a long time, but was worth the effort. our total loan was not a large one, but by refinancing we will save thousands of dollars.


 
5 out of 5 stars

10/20/2016 - Justin and mihdi were very good with keeping in contact with me throughout the whole process. the process was quick and painless.


 
4 out of 5 stars

10/20/2016 - We were pleasantly surprised when freedom offered to lower our interest rate so early in the term of our mortgage. there were no hidden surprises and the process was quite simple. early on there was some confusion and the process ended up taking an extra month or two than originally expected, but it was new to us and we were learning as we went. thanks much for offering, i've recommended freedom mortgage to everyone i know looking to buy a new home or refinance their existing one!


 
5 out of 5 stars

10/20/2016 - The only negative in this experience was with the notary who bought the refinance documents for signing. she was very nice but when we asked what some of the pages were that we were signing she really had no clue. the best answer she could give was 'i do these everyday and it is in all the packages.'


 
5 out of 5 stars

10/20/2016 - The process took a bit longer than i'd expected but the outcome was very beneficial.


 
5 out of 5 stars

10/20/2016 - I had a good experience with my loan processor.


 
5 out of 5 stars

10/20/2016 - This was a very seamless process thanks to john, mary, terri.


 
5 out of 5 stars

10/20/2016 - I only have one complaint and that is that i was supposed to get a small amount of money after signing and there was no check enclose in the package. it gave me options on how i wanted my check and when i filled it out later in the package i had to fill out for direct deposit so it was confusing. other than that everything went smoothly.


 
5 out of 5 stars

10/20/2016 - It was a pleasure working with the mortgage team members. mike berkowitz was swift with his responses and very pleasant to deal with.


 
5 out of 5 stars

10/20/2016 - I did not expect this process to be so complete. i felt informed and despite my apprehension the reps made me feel like the process was sage and secure.


 
5 out of 5 stars

10/20/2016 - Freedom mortgage has excellent representatives to help you with any of your needs. all my questions were answered when they were asked. i'm happy to have refinance my home with my original mortgage company


 
5 out of 5 stars

10/18/2016 - I have to recommend freedom mortgage because the company exceeded my expectations. every staff member who i dealt with along the process gave me the impression they value the customer and that i wasn't just a number. they were prompt in getting back with me and always courteous.


 
5 out of 5 stars

10/18/2016 - You did my loan in under 3 weeks. no fuss or hassle. did a great job


 
5 out of 5 stars

10/18/2016 - John wysocki and steven hawes were very helpful in the whole refinance process. despite our fax machine faultily working resulting in some missing documents, we were kept informed of the process from beginning to end. it was really helpful to us that john and steven kept us appraised of the paperwork we needed to obtain. it was nice to work with such pleasant and personable people!


 
4 out of 5 stars

10/18/2016 - Everyone was polite and helpful. questions were answered in a timely manner. no complaints of any kind.


 
5 out of 5 stars

10/18/2016 - Everything went well from beginning to end. the staff was very very friendly and knowledgeable. thanks for making the process stress free. job well done.


 
5 out of 5 stars

10/18/2016 - John kotwica was very knowledgeable and helpful along the way. he was quick to respond to my questions and worked diligently to make sure that i was informed about the process. arthur franco was also helpful in processing the loan and making sure that i was knowledgeable and prepared with my information and documentation.


 
5 out of 5 stars

10/18/2016 - Had no problem with doing the loan everyone that assistance was very helpful


 
5 out of 5 stars

10/18/2016 - I have spread the word about freedom mortgage and your great program helping people get into a home. if you just follow your instructions the process was so easy and i felt comfortable the whole process. warren answered every question and never made me feel like i was a bother and explained things so i could understand. i now am a proud owner of a home i thought i could never own!!!


 
5 out of 5 stars

10/18/2016 - It was extremely streamline.


 
4 out of 5 stars

10/18/2016 - The only issue we had was a miscommunication between freedom mortgage and the title company that caused a five hour delay from our scheduled signing time.


 
5 out of 5 stars

10/18/2016 - Freedom mortgage has been able to get me a good deal on my mortgage


 
5 out of 5 stars

10/17/2016 - Everyone from start to finish was/is personable, understanding, experienced, and really nice to work with from start to finish. thank you


 
4 out of 5 stars

10/17/2016 - Long prosess


 
5 out of 5 stars

10/17/2016 - Beat other mortgage offers without prompting! nice.


 
5 out of 5 stars

10/17/2016 - Marc pollicino went above and beyond


 
4 out of 5 stars

10/17/2016 - Orlando and excel were great help with the initial paperwork.


 
4 out of 5 stars

10/17/2016 - Everyone made the process easy for me.


 
5 out of 5 stars

10/17/2016 - Every body i dealt with,at freedom mortgage was pleasant and knowledgeable. creating refi pleasure


 
5 out of 5 stars

10/17/2016 - The experience was very organized and mr. ralph roberts was promp and very professional.


 
4 out of 5 stars

10/17/2016 - The product was great. there were times i felt out of the loop on some of the figures. if their estimates explained the numbers better then i would have 0 complaints.


 
5 out of 5 stars

10/17/2016 - Everyone on your team was knowledgeable, professional and highly engaged with me - the customer. i will recommend your company to my friends.


 
5 out of 5 stars

10/17/2016 - I think it's so awesome that freedom mortgage contacts their current clients to offer them opportunities to save money on their loans. in the past getting a better rate had to been initiated by the consumer, going through another lending institution. monitoring your current client base to ensure they are getting the best rate on an ongoing basis is definitely smart business and promotes loyalty. freedom mortgage has definitely earned my loyalty. also i appreciate the professionalism of everyone involved in the process of my loan. from the initial call offering me the opportunity to take advantage of a lower rate all the way to the signing. i was kept in the loop on each step of the process. i never had to wonder or make a call to find out what was going on. bethany hester sent the electronic disclosures promptly after the initial call. carolina hill, processor notified me that she was working on my file and that we looked good for underwriting. the signer called to verify our meeting date and time. everything went amazingly smooth and quick. thank you freedom mortgage!!!


 
5 out of 5 stars

10/17/2016 - I think it was john


 
4 out of 5 stars

10/17/2016 - Over all a positive experience, however when it was all done it wasn't what i expected. but it wasn't necessarily the fault of freedom mortgage.


 
5 out of 5 stars

10/17/2016 - I worked with christine m and william the whole team was fast in processing my refinance loan. it was the smoothest loan process i have had to date. this company is on top on their game.


 
4 out of 5 stars

10/17/2016 - Mr simpson and mr isaiah were very helpful they know what yhet are doing


 
5 out of 5 stars

10/17/2016 - Everyone was really great, it was an easy process. nice job!


 
5 out of 5 stars

10/17/2016 - Everything was done so effectively and i was called during each stage to keep me up to date. if i had any questions i was able to talk with the same person who knew my case. i felt i had a good working repoire with my agent. everything was to the specific time line given. i feel grateful there are companies like freedom mortgage that you can trust


 
4 out of 5 stars

10/17/2016 - Overall excellent experience- very responsive, helpful, patient, informative people helping.


 
4 out of 5 stars

10/17/2016 - John lorey, everything was good just at the end that number changed from that they told me the first time !!!


 
5 out of 5 stars

10/17/2016 - Had a great experience!


 
5 out of 5 stars

10/17/2016 - All the people who helped me along the process, were really helpful and professional awesome experience on the process of buying my first house. thank you, andres gonzalez, emy padilla, ana verez and the rest of the team.


 
5 out of 5 stars

10/17/2016 - Super quick and awesome customer service!


 
5 out of 5 stars

10/17/2016 - Scott did a great job. he was very thorough and made our closing easy.


 
5 out of 5 stars

10/17/2016 - Good job by all involved.


 
5 out of 5 stars

10/17/2016 - The process went very smoothly and i was kept informed the entire way through from beginning to end. thank you freedom!


 
5 out of 5 stars

10/17/2016 - Great fast experience!


 
5 out of 5 stars

10/17/2016 - Had a wonderful experience everyone was truly helpful and made this experience great


 
5 out of 5 stars

10/17/2016 - This process was very easy, no issues and took place in a very short time.


 
5 out of 5 stars

10/17/2016 - Everyone at freedom was very patient and responsive. can't say the same about the title company that was used for closing


 
5 out of 5 stars

10/17/2016 - Charlie stevens was such a blessing to work with, always kept me informed and always made sure i understood what was needed or would happen


 
5 out of 5 stars

10/17/2016 - Brandyn and judi were great.


 
5 out of 5 stars

10/17/2016 - Brett and thalia did an excellent job making sure everything was covered. this was the least worrisome mortgage i've ever completed.


 
5 out of 5 stars

10/17/2016 - I was very pleased with the process, friendly courteous staff, no mistakes and the closing was at my place of residence, very convenient


 
4 out of 5 stars

10/17/2016 - It was harder than it needed to be and i didn't appreciate having to backtrack for documents (with mailing and physical address), even after i had asked that question clearly upfront. process went from very smooth to very annoying at that time. however, for the most part it was a good refinance and i am giving a generous 4.


 
5 out of 5 stars

10/17/2016 - The following are exceptional in helping: amir griffin, michelle maccario and anthony bruno! much thanks to all. :)


 
5 out of 5 stars

10/17/2016 - Angele rese was amazing! she was there for me every step of the way with help information and support. tiffany wolff was efficient in handling everything in a timely fashion. i will definitely recommend freedom mortgage!


 
5 out of 5 stars

10/17/2016 - All the team members assigned to our re-fi were very professional, courteous and trustworthy.


 
4 out of 5 stars

10/17/2016 - I was satisfied with the entire process with one big exception. i was promised that someone would send me a final closing statement a few days before closing for me to review. even though i called several times i never received the requested statement. the notary did email me one before i only had 30 minutes to look over which is not enough. i still have not reconciled all the numbers, very disappointed.


 
4 out of 5 stars

10/17/2016 - I really like to take the time to thank charmaine bazemore for always keeping me informed along the way. she went above and beyond to make sure i was informed of everything and even informed me when there was no change. she was very friendly to me and always heard me out. i would only wish that the future customers have her to help them along the way.


 
5 out of 5 stars

10/17/2016 - Asterios skrimbas was awesome to work with. whenever i had a question or didn't feel things were going right he was able to find me an answer and get us back on track. we had delays with our appraiser and i was getting cold feet, but he was super to work with and promised me everything would be ok. in the end, i saved quite a bit of money!


 
5 out of 5 stars

10/17/2016 - Phil huck and carlos was very kind to me and made sure i understood everything, i really appreciated that. thank you !


 
4 out of 5 stars

10/17/2016 - The service was great everyone was very helpful.


 
5 out of 5 stars

10/17/2016 - Thanks for the fixed rate, i was due!


 
5 out of 5 stars

10/17/2016 - No comments as very little contact was made with me. process seemed automatic.


 
4 out of 5 stars

10/17/2016 - I have been contacted by at least 7 people from freedom mortgage. the last contact, kyle started talking about getting a refi mortgage for me, he didn't even know the process was almost completed. do your contacts even know what they are doing? i think that maybe 1 or 2 people should be taking care of the process, not 7. it gets to the point of overkill.


 
4 out of 5 stars

10/17/2016 - Sometimes lacked in communication and left to wander also one time given incorrect information, not impacting on closing though


 
4 out of 5 stars

10/17/2016 - Slow process. too many people calling to say they needed 'additional'information even though the loan officer said we were done. left several messages that were never returned because they always called during work hours. except for jordy. he respected my work times and called on the evening. some of them seemed confused. the lady at closing was fabulous.


 
5 out of 5 stars

10/17/2016 - Very nice people to work with


 
5 out of 5 stars

10/17/2016 - Thanks to all the super people who work so hard to make this a pleasurable experience. the hard work of charmaine and devon.


 
5 out of 5 stars

10/17/2016 - Some times it was hard to get a hold of my handler


 
5 out of 5 stars

10/17/2016 - I can hardly believe how easy the whole process was. every member of the team was on it! andrew and richard are awesome!


 
5 out of 5 stars

10/17/2016 - Angel with freedom mortgage was my loan officer and she was invested in my loan since day one. i felt like i had first class experience. she was responsive, educated, trustworthy and knowledgeable.


 
5 out of 5 stars

10/17/2016 - A wonderful experience


 
5 out of 5 stars

10/17/2016 - Excellent service im glad im with freedom mortgage.


 
5 out of 5 stars

10/17/2016 - From start to finish the entire freedom mortgage team was easy to work with; they kept us informed during the entire process.


 
4 out of 5 stars

10/16/2016 - Happy in the end


 
5 out of 5 stars

10/16/2016 - Thank you for your service.


 
5 out of 5 stars

10/16/2016 - I had a very good experience during this refinance process . very professional and timely treatment from all the folks at fm.


 
5 out of 5 stars

10/16/2016 - Good job everyone!


 
5 out of 5 stars

10/16/2016 - Freedommortgage made the whole process easy


 
5 out of 5 stars

10/16/2016 - Tyrone hines was very helpful in introducing me to the process of refinancing, and freedom mortgage reached out when interest rates dropped to keep us as a loyal customer. it worked. the process was effectively painless, the paperwork explained and streamlined, and now our interest and payments are lower. thanks freedom mortgage! i'll be sticking around.


 
5 out of 5 stars

10/16/2016 - I have to say i am very satisfied with my mortgage team. and i have to give a special thank you to. gregory p. horneff.


 
4 out of 5 stars

10/16/2016 - The only complaint i have was the lack of communication in the middle of the process. i was initially told it would take 4 weeks for a resolution. 4 weeks into the process i was tracking very closely and emailed a couple of times the person the system identified as the contact person for this loan. fortunately, i cc'ed the individual who initially took my information and received a response from them which was helpful to acknowledge someone was managing the account process. the only thing i continue to think is that the contact person identified on the emails was on a two or three week vacation. however, even with this glitch, i am very happy with the end result. the only reason why i mention it ins in the hope of your company addressing this so others do not feel that they fell between the cracks and no one is actively working on their loan. a simple return email from the contact person (not computer generated) each time i had a question would have resulted in all 5's in my ratings. i most certainly would recommend and would use freedom mortgage again.


 
5 out of 5 stars

10/16/2016 - Clarissa was very helpful and very responsive to all of our needs


 
5 out of 5 stars

10/16/2016 - Crear servir thanks


 
5 out of 5 stars

10/16/2016 - Great customer service


 
5 out of 5 stars

10/15/2016 - Michelle coleman was my loan officer. carol curry was my processor. from start to finish, michelle was extremely helpful and timely. i have begun the mortgage process many times over the last few years. michelle and carol made it possible to purchase my home in my dream neighborhood. michelle walked me through the process step by step. she helped me choose the best loan product for my home. i am so blessed to have had michelle on my case. i couldn't have purchased a home without her.


 
4 out of 5 stars

10/15/2016 - The only issue that i had was both my wife and i created these online accounts including personal information so that we could provide electronic signatures for documents. filled out all the electronic documents and submitted necessary forms just to turn around and manually sign papers again. what was the point of all the initial stuff if not going to accept it as out signature.


 
4 out of 5 stars

10/15/2016 - Did not save as much as first discussed this was a disappointment. recieved to many calls and emails from different people


 
4 out of 5 stars

10/15/2016 - Every staff member was very courteous and friendly, however, the process was very lengthy due to a few errors or internal re-reviews of the documents. again, the staff was very quick to keep me informed and there was no time constraints that were a concern. bottom line, freedom mortgage offered the opportunity to lower my interest, maintain my current length of loan and do this without any out of pocket costs...it was a win win! thank you very much.


 
5 out of 5 stars

10/15/2016 - It was a wonderful experience for me and my wife


 
4 out of 5 stars

10/15/2016 - It was an okay experience


 
5 out of 5 stars

10/14/2016 - Deedra swan did and absolutely awesome job, great experience.


 
5 out of 5 stars

10/14/2016 - Bruce stephens very excellent service should give him promotion. and dona from dominic branch excellent job need promotion.


 
4 out of 5 stars

10/14/2016 - Almost every thing was great. i don't think it should take almost four months to process the loan. the end product was great. thank you.


 
4 out of 5 stars

10/14/2016 - Waiting s long time to get information. i kept repeatedly sending the same information. i had a hard time reaching associates when i needed to ask questions. the young lady went on maternity leave and fail to inform me who i could contact.


 
4 out of 5 stars

10/14/2016 - Very hsppy with the process. everyone was courteous, professional, and informative.


 
5 out of 5 stars

10/14/2016 - We were kept well informed by michael rise and brittany kerry. they were always available when i called. they were very kind. being able to log on to our computer and sign documents was a big help. we did a lot of faxing, but that was okay. just part of it. closing was great. theresa roberson came to our home. she was great. very kind.


 
4 out of 5 stars

10/14/2016 - Very good


 
5 out of 5 stars

10/14/2016 - Eduardo and his team was fantastic


 
5 out of 5 stars

10/14/2016 - Overall great process and involved company


 
5 out of 5 stars

10/14/2016 - Please forward a great job to christine peterson and jennifer marsden for keeping me informed as the process and progress of my v a refi.


 
5 out of 5 stars

10/14/2016 - Matt and rhonda, kept me well informed.


 
4 out of 5 stars

10/14/2016 - Lisa dansy was excellent to work with


 
5 out of 5 stars

10/14/2016 - The freedom mortgage team from start to finish was very helpful and professional in completing my home refinance!


 
4 out of 5 stars

10/14/2016 - Long process for a va stream line refi


 
5 out of 5 stars

10/14/2016 - From my first phone call to talia ray-reed to the sighing of the papers with joe michael on wed. it was an easy process with freedom mortgage. the other 2 lady that helped with the title paperwork ( tenneshia lowery & patty donegan) were very helpful.


 
5 out of 5 stars

10/13/2016 - Every step of the way was explained well, kept informed and processed quickly.


 
4 out of 5 stars

10/13/2016 - ...........................................


 
4 out of 5 stars

10/13/2016 - Same as last time.


 
4 out of 5 stars

10/13/2016 - Thank you for your service.your staff when beyond and above to help me.


 
5 out of 5 stars

10/13/2016 - It was the best experience i have had everything as so easy and fast .


 
5 out of 5 stars

10/13/2016 - Everyone was awesome!


 
4 out of 5 stars

10/13/2016 - Your company / team kept us informed....but....the intrest rate could have been lower...


 
5 out of 5 stars

10/13/2016 - Amy massey, debbie zaborowski, and gwen petit are absolutely awesome. bridgett connelly was also very helpful with this process.


 
5 out of 5 stars

10/13/2016 - We are grateful to all involved. the best refi we have ever had! since i am not good with names i will say that everyone has expert knowledge and very good customer service.


 
5 out of 5 stars

10/13/2016 - Lordes zemora sh was wonderful nice thought and very knowledgeable i loved working no matter how i called and asked questions she was nice every time


 
4 out of 5 stars

10/13/2016 - Good experience


 
5 out of 5 stars

10/13/2016 - I really appreciate how your team helped me through my refinance process. they helped me make the right decision. mr bryon horn was great. each member of your team reached out to me and helped with this process. thnx


 
4 out of 5 stars

10/13/2016 - Your services were okay but nit the best. we recently refinanced our home and we had issues with having to do closing twice and that really stressed us out.


 
4 out of 5 stars

10/13/2016 - The actual closing was excellent. leading up to the closing was a series of disappointments and less than satisfactory performance. the decision was made to change the title into my wife's married name versus her maiden name as was the case when we bought the house, delaying closing by two to three weeks. two hours before closing, i was called by the notary who was scheduled to assist us through all the signatures at closing indicating that all of the closing documentation still had my wife's maiden name. i'm happy to report that the changes were made and closing was only delayed by an hour or so...had we had to reschedule closing, i would have found another mortgage company to deal with.


 
5 out of 5 stars

10/13/2016 - I was very pleased with the experience i had with this refinance. everyone was so helpful


 
5 out of 5 stars

10/13/2016 - Could've used a better interest rate,


 
5 out of 5 stars

10/13/2016 - The process was easy and painless. you do it from your own home with no hassle. the entire process lasted approximately 20 minutes. great experience.


 
4 out of 5 stars

10/13/2016 - At times i did not see an response back for a couple of days regarding important questions about the loan


 
5 out of 5 stars

10/13/2016 - Daniel and alicia


 
5 out of 5 stars

10/13/2016 - This is the second time i refinanced my mortgage with freedom. from beginning to the end, every representative i spoke with was professional, knowledgeable and courteous. it's refreshing to deal with a class act company.


 
5 out of 5 stars

10/13/2016 - Awesome sauce!


 
4 out of 5 stars

10/13/2016 - Overall, great experience. i did feel however, there was a delay with which i was kept up to date with information regarding my loan process


 
5 out of 5 stars

10/13/2016 - William.michael was excellent


 
5 out of 5 stars

10/13/2016 - I originally spoke to ms kruti shah and then mortgage processor ms vicki gutierrez and both should be commended for their professionalism, knowledge and efficiency, not to mention their very pleasant disposition. every step of the process was explained and the time line of events was accurate. the entire process took less than two weeks and there were no surprises from what was promised. could not be more pleased.


 
5 out of 5 stars

10/13/2016 - Joseph cook -loan processor, hannah mccammitt-loan officer kept me informed every step of the process. karla salton sent me updated emails with closing documents and answered all my questions. the entire team were excellent.


 
4 out of 5 stars

10/13/2016 - I think the staff was great! they have made this process such at ease for me. i especially would like to thank jaime taylor, she has been a pleasure to work with and is such an assest to this company.


 
5 out of 5 stars

10/13/2016 - This is the the second time i have re-financed with freedom mortgage and each time has been incredibly easy and user friendly. the mortgage team is always very professional, courteous and knowledgeable - thanks for making re-financing an enjoyable experience!


 
5 out of 5 stars

10/13/2016 - Jake and juanita we're on the top of their game! enjoyed the experience! juanita kept me informed of the process ?? martha the notary who came to my home was very friendly and informative ??


 
5 out of 5 stars

10/13/2016 - Ted campbell ,raj, guerra , brenda, and rest of the team i can't remember the name all the entire team are doing a wonderful job well done thank you..


 
4 out of 5 stars

10/13/2016 - Very fast and efficient transition, but i wish wecould have seen our mortgage docs before day of signing. i don't if it got sent tojunk orball got dropped. very kind and professional


 
5 out of 5 stars

10/13/2016 - My experience with freedom mortgage was perfect...i mean this! as a first time buyer and really nervous, i was looking for any excuse to get out of the this process. but they were amazing. the team was even showed up for closing! i did not have not 1 scary experience that so many people of experienced.


 
5 out of 5 stars

10/13/2016 - Everyone i spoke with was knowledgeable and friendly. but carrie oliver was the person i remember the most. she helped get me a lower interest rate and was quick to follow up and respond. she was very nice and friendly.


 
5 out of 5 stars

10/13/2016 - Great company to deal with. we had no problems, everyone was nice and answered our questions


 
5 out of 5 stars

10/13/2016 - No guesswork no loose ends no surprises. everything was explained and explained again and the third time. professional and courteous from beginning to end.


 
4 out of 5 stars

10/13/2016 - Was never called to confirm closing as stated i would be


 
5 out of 5 stars

10/13/2016 - Very professional from start to finish. this is the third time using this company. not issues. everything was taken care of for us and everyone was nice.


 
5 out of 5 stars

10/13/2016 - The refi loan process not always a pleasant experience. however, the professionalism and teamwork demonstrated by stephanie and kathleen ensured that our refi loan was completed correctly and efficiently. our sincere appreciation to these wonderful ladies!


 
5 out of 5 stars

10/13/2016 - I'm satisfied with the re-finance.


 
4 out of 5 stars

10/13/2016 - Terri robinson did a great job keeping us informed during our refinance. martha garrison was is contact with us for closing - i emailed her twice and left 2 voices mails and didn't receive any response so i spoke with joyce in the closing department and she was able to provide me with the answers to my questions.


 
4 out of 5 stars

10/13/2016 - Treated us very well not a lot of hassel like with most mortgages


 
5 out of 5 stars

10/13/2016 - Great experience! loved that the closing was at our house!


 
5 out of 5 stars

10/13/2016 - Collin barkley did an excellent job explaining the options available to me. nice job!!!


 
5 out of 5 stars

10/13/2016 - Very professional and excellent service


 
5 out of 5 stars

10/13/2016 - Jamel monroe and john monaco walked me right through the whole process with professionalism. the only snag was waiting on the appraiser. only held us up a couple of weeks.


 
5 out of 5 stars

10/13/2016 - After receiving the initial phone call about the streamline refinance, it was completed within a month. we actually ended up closing about two weeks earlier than the initial estimated closing date.


 
5 out of 5 stars

10/13/2016 - Jason was very helpful and patient


 
5 out of 5 stars

10/13/2016 - Everyone was very helpful


 
4 out of 5 stars

10/13/2016 - Excellent closing experience. the person showed up on time and was very professional.


 
5 out of 5 stars

10/13/2016 - It was a wonderful and painless experience. the whole team was great and very helpful. special shoutout to jason who was just awesome and must say he is an asset to your company. he is a star !! special thanks to cathy and christian and all who worked on my file. thank you! thank you!


 
4 out of 5 stars

10/13/2016 - Omar was very good


 
5 out of 5 stars

10/13/2016 - Great vompany


 
4 out of 5 stars

10/13/2016 - Team members did a great job, it did seem to take along time from start to finish but i had some unique situations which they helped to resolve. in the end we are very happy with the re-finance. it did not seem like the elynx system was used in the best way nothing ever posted to it with the exception of the original disclosure information and we would get sent many automatic messages that ended up being false alarms?


 
5 out of 5 stars

10/13/2016 - Joseph kevlin was very professional and responded positively to my request on the interest rate. he deserves a pay raise. give him one.


 
4 out of 5 stars

10/13/2016 - Not bad i guess


 
5 out of 5 stars

10/13/2016 - Your representative was very pleasant and answered any questions we asked of her.


 
5 out of 5 stars

10/13/2016 - Everyone was very helpful


 
5 out of 5 stars

10/13/2016 - Leigh ann hood and phylicia townes


 
5 out of 5 stars

10/13/2016 - Very good experience from all those at freedom mtg. during the process, from start to finish.


 
4 out of 5 stars

10/13/2016 - Don't leave homeowners in the dark about what is going on in the refi process when they are asking for updates. communication was less than stellar.


 
5 out of 5 stars

10/13/2016 - This was a va refinance to lower rates. very simple, very easy and quick.


 
5 out of 5 stars

10/13/2016 - Great service


 
5 out of 5 stars

10/13/2016 - Super quick and easy refinance. no cost to us, lowered payment $75 per month with the same term. closed in less than 3 weeks. only took about 15 minutes for initial paperwork and 20 minutes for final closing paperwork. extremely happy with this program.


 
5 out of 5 stars

10/13/2016 - Simply the best customer servive


 
4 out of 5 stars

10/13/2016 - Will recommend...


 
5 out of 5 stars

10/13/2016 - Great job overall!


 
5 out of 5 stars

10/13/2016 - Great va refi experience.


 
5 out of 5 stars

10/13/2016 - Tyron hines an danielle houston was very professional


 
5 out of 5 stars

10/13/2016 - They kept us well informed, no hidden fees or no delays, got it done in a timely manner. we are very satisfied with the professional service we received through this process.


 
5 out of 5 stars

10/13/2016 - Hannah and her team were very helpful and explained things so that i could easily understand the process. the only problem i had was being advised that i could possibly move my due date so that i would not be late in making my payments each month and incurring the late fee but when i spoke with the people i was referred to they advised i could not do it, therefore i will be paying late fees when my money does not arrive in time to avoid the fees.


 
5 out of 5 stars

10/13/2016 - The entire experience was pleasant and i was always able to get in touch with someone to answer any questions. the closing was quick and efficient.


 
5 out of 5 stars

10/13/2016 - Thanks for the swift service and professional service...great job !!!


 
5 out of 5 stars

10/13/2016 - Patrick corby was beyond helpful! this was our first time buying a home and he kept me informed every step of the way. he answered my emails and calls immediately and at any time of the day, and eased all of my fears throughout the process. we will definitely refer him to all of our friends.


 
4 out of 5 stars

10/13/2016 - Overall experience is great but closing department and loan services were not in sync at all and caused me to take/make multiple calls/emails to communicate the same single piece of information.


 
5 out of 5 stars

10/13/2016 - I was very pleased with the whole process.


 
5 out of 5 stars

10/13/2016 - Enjoyed the experience


 
5 out of 5 stars

10/13/2016 - I had called customer service for a separate issue and when finished i was informed that i was eligible for a refi. i explained i had just refinanced 7 months ago but the customer service rep said it may be worth discussing. after speaking with a loan specialist, i was informed that this refi would be:


 
5 out of 5 stars

10/13/2016 - Could not of asked for a better team eric spicher was the best an asset to his company we will be back it was a lot of fun and eric helped us far above our expectations and hope to have our eric again


 
5 out of 5 stars

10/12/2016 - No complaints with freedom mortgage. the whole staff was very helpful in all aspects of getting everything pushed through in a timely manner. a big thank you goes out to the whole team there at at freedom mortgage for all they've done to make this transition run smoothly. everything done, everyone is happy.


 
5 out of 5 stars

10/12/2016 - Mr. scott services were truly appreciated.


 
5 out of 5 stars

10/12/2016 - Closer above reproach


 
5 out of 5 stars

10/12/2016 - Smooth process, got what i needed.


 
4 out of 5 stars

10/12/2016 - Matt milender and arinze offor were very polite and helpful. have delt with other lenders and by far this is the best experience.


 
5 out of 5 stars

10/12/2016 - Randy king is exceptional as a loan advisor. the process of buying a new home is daunting to say the least, but randy was with us every step of the way. he went above and beyond to make sure that we were well informed through the process and assisted us with every step. he made us feel at ease through the process and is exceptionally knowledgable at what he does. we cannot thank randy king enough for helping my husband and i to achieve our dreams of owning our new home! we cannot say how much we appreciate how this experience went for our family.


 
5 out of 5 stars

10/12/2016 - Erik feldman provided outstanding service that i will never forget. i will recommend freedom mortgage to everyone with the service i received. thank you erik for the awesome service.


 
4 out of 5 stars

10/12/2016 - We were under the assumption when we agreed to refinance only our interest rate would change. nothing else as we were told. it is a streamline refinance. when we got the closing papes our principal had jumped up. we will not refinance anymore because each time we were told it cost us nothing. yes it does. your company had tacked the closing costs or other costs on to the principal of our loan.


 
5 out of 5 stars

10/11/2016 - All expectations met


 
5 out of 5 stars

10/11/2016 - Marc, tara and tammy went over and beyond expectations to accommodate my father would.he would definitely recommend family and friend to this company.


 
5 out of 5 stars

10/11/2016 - Estevan gamboa and emma cerrilo


 
5 out of 5 stars

10/11/2016 - Between application and close was very quick. thanks


 
5 out of 5 stars

10/11/2016 - Everyone involved was very helpful


 
5 out of 5 stars

10/11/2016 - Emilia durazo always explained clearly what needed to be done. i was never confused and she was friendly and professional


 
4 out of 5 stars

10/11/2016 - I wish that the realitor kept more in contact with my broker. a lot of things went unanswered.


 
4 out of 5 stars

10/11/2016 - Simple to get refinanced and conveniently done in our home


 
5 out of 5 stars

10/11/2016 - Everybody was a team member


 
5 out of 5 stars

10/11/2016 - The representatives were difficult to reach at times but as a general rule i would receive a response within a reasonable period of time. i rate my experience as an overall excellent because each time the rate drops, i get to refinance with no out of pocket expenses.


 
5 out of 5 stars

10/11/2016 - Exceptional service! the entire process was easy, quick and flawless!


 
5 out of 5 stars

8/22/2016 - All of the parties involved with my loan refinance were very helpful and knowledgeable in the process. all of my questions were answered and i am very satisfied with the loan. i also appreciate the notary service sent to my home. thank you.


 
5 out of 5 stars

8/22/2016 - Quick process...painless closing!


 
4 out of 5 stars

8/22/2016 - I had problems with one gentleman, but other than that everyone else was great in getting answers or back to me quickly. we're all not computer smart and need patience.


 
5 out of 5 stars

8/22/2016 - Va loan was new experience but freedom mortgage helped me thru it.


 
4 out of 5 stars

8/22/2016 - I received constant updates on the status of my loan. customer support always helpful.


 
5 out of 5 stars

8/22/2016 - Very seamless transaction.


 
5 out of 5 stars

8/22/2016 - Jason mattwes,rrobert mead and one other gentleman helped.. all were very helpful.


 
5 out of 5 stars

8/22/2016 - Scott crosby of the orlando office was great to work with. he was very patient and responsive to the many questions i had while buying my first home. scott was recommended to me by a family friend, i had another lender at the time before speaking to scott but the time i had on the phone with him in the initial contact made me feel much more comfortable and i switched. i'd recommend him to anyone, you guys have yourselves a gem.


 
5 out of 5 stars

8/22/2016 - Thanks so much!


 
5 out of 5 stars

8/22/2016 - It was very easy to refinance with not much work on my part.


 
5 out of 5 stars

8/22/2016 - Freedom mortgage handled our refinance quickly and professionally. very pleased!


 
5 out of 5 stars

8/22/2016 - Carl parnell and tikisha johnson were absolutely the best. they kept me informed. if i had a question, tikisha johnson made sure to get back to me in a timely manner. from start to finish, the process was hassle free.


 
5 out of 5 stars

8/22/2016 - Freedom mortgage made refinancing our home very easy and stress free.


 
5 out of 5 stars

8/22/2016 - Excellent experience and very professional in every aspect.


 
5 out of 5 stars

8/22/2016 - Jose alvarez was excellent throughout the process.


 
5 out of 5 stars

8/22/2016 - Whole process took barely week and half. i was amazed and pleased!


 
5 out of 5 stars

8/22/2016 - I was very busy at the time this interest rate change was presented to me. filling out the forms online and having a proficient notary made this whole process quick and easy.


 
5 out of 5 stars

8/22/2016 - I had a great experience. everyone that i worked with was so helpful.


 
4 out of 5 stars

8/22/2016 - At first esteban gamboa was not returning our calls. we ended up talking with sales coordinator talia ray-reed who was helpful. the processer latoya sparks was great.


 
5 out of 5 stars

8/22/2016 - All personnel were professional,knowledgeable, and courteous. i was impressed with the response time when i had questions. the last person with whom we had contact was jocelyn who came to our home for the signing of all the documents. she kept in touch with me when a change of time came up and when she arrived, she got right down to business. the papers were signed, we immediately had a copy to keep, and she left for her next appointment.


 
5 out of 5 stars

8/22/2016 - I will use you again.


 
5 out of 5 stars

8/22/2016 - Thank you to the team you made it so easy and painless.


 
5 out of 5 stars

8/22/2016 - We are happy that we were able to get a lower interest rate for our mortgage.


 
5 out of 5 stars

8/22/2016 - Professional and very polite.


 
5 out of 5 stars

8/22/2016 - Jaime & her team made this a very smooth ordeal.


 
5 out of 5 stars

8/22/2016 - I first went to get a mortgage through bank of america. the loan officer assigned to our case was never available, took weeks to respond to a simple question. it was a bad experience. freedom mortgage got a loan put together in a single day and was always available through email, text, or phone. their response time was phenomenal and they were able to answer all of my questions.


 
5 out of 5 stars

8/22/2016 - Phone calls/emails were received in a timely fashion. customer service was very professional and i got all my questions answered. if not, someone directed me to someone who knew the answers.


 
5 out of 5 stars

8/22/2016 - Best customer service, excellent communicator, clear instructions, professional, caring and fast service. the best mortgage banker i have ever dealt with. seamless experience.


 
3 out of 5 stars

8/22/2016 - All team members were performed very well, no problems with paperwork or the closing that was set up at our convenience and location.


 
4 out of 5 stars

8/22/2016 - Other than a couple of emails the process went very well and in we were done in a short time. our rep. was very good and easy to contact.


 
5 out of 5 stars

8/22/2016 - It was a very easy and straight forward refinance.


 
5 out of 5 stars

8/22/2016 - It was great.


 
5 out of 5 stars

8/22/2016 - Thank you for the swift process!


 
5 out of 5 stars

8/22/2016 - We could not have asked for more. pat, tiffany and all involved are true professionals.


 
5 out of 5 stars

8/22/2016 - Kyle shuman took care of us from start to finish and did an amazing job through out the whole process.


 
5 out of 5 stars

8/22/2016 - Every one from the loan officer to deltra thomas to the closer were all awesome!!!!!!! i am not sure if you ever have processors work from home, but i was a loan processor for almost 9 years and would love to work for your company!!! you are really exceptional!!!


 
5 out of 5 stars

8/22/2016 - Outstanding.


 
5 out of 5 stars

8/22/2016 - Very quick and very responsive.


 
5 out of 5 stars

8/22/2016 - I feel that everyone we talked to at freedom mortgage was very helpful and made sure we understood the refinancing process from beginning to end!


 
5 out of 5 stars

8/22/2016 - All freedom mortgage personnel were professional and helpful and responded promptly to inquiries that i had.


 
5 out of 5 stars

8/22/2016 - This was the fastest and most pain-free refi i've ever done. over all a great experience.


 
5 out of 5 stars

8/22/2016 - All my questions were answered. everything moved fast & they all responded quickly. everyone waa great.


 
5 out of 5 stars

8/21/2016 - John and cindy were very helpful and kept me informed and walked me thorough the process of meeting the required documentation for the mortgage application.


 
5 out of 5 stars

8/21/2016 - No complaints.


 
5 out of 5 stars

8/21/2016 - The team at freedom was efficient, knowledgable and fast. what a pleasure to have a stress free mortgage process. i highly recommend bruce silva & team!


 
5 out of 5 stars

8/21/2016 - Everyone was professional and did a great job. our involvement and time spend was minimal which we love.


 
5 out of 5 stars

8/21/2016 - Very knowledgeable and efficient.


 
5 out of 5 stars

8/21/2016 - I am grateful for the company's commitment to veterans . mr. story was great. the company, freedom mortgage, did all the work as they said they would and made it effortless for me to lower my interest rate. i even got to skip 1 month mortgage payment which was helpful for me as i am a disabled vet living on a fixed income. thanks to the whole team for doing this re-fi in a timely fashion, it reflects on their professionalism and respect for the client.


 
5 out of 5 stars

8/21/2016 - Surprised that they would call so quick after taking out the loan to lower the rate.


 
5 out of 5 stars

8/21/2016 - It was a pleasure working with the freedom mortgage team. from start to finish, the process and handoffs were timely and seamless.


 
5 out of 5 stars

8/21/2016 - Awesome that a mortgage company would help customer lower their interest rate and payment.


 
5 out of 5 stars

8/21/2016 - Matthew was accessible at all times and always kept me informed of the process.


 
5 out of 5 stars

8/21/2016 - Everyone helped me in every way. the process was extremely fast and has been completed. i will work with no other mortgage company.


 
5 out of 5 stars

8/21/2016 - Everyone associated with freedom mortgage were great. the process took a lot longer then we expected mainly because of federal guidelines.


 
5 out of 5 stars

8/21/2016 - Kept informed and no delays.


 
5 out of 5 stars

8/20/2016 - Everyone was helpful and friendly. smooth easy refinance.


 
5 out of 5 stars

8/20/2016 - Everything was done in a timely manner.


 
5 out of 5 stars

8/20/2016 - Everyone that had a hand in this were very friendly and made me feel like they knew me for awhile.


 
4 out of 5 stars

8/20/2016 - Everything was great except the paperwork turn around time. my closing was delayed by four hours. because they did not receive the paperwork in time.


 
5 out of 5 stars

8/20/2016 - I am very surprised, this has not been a typical mortgage experience. you did everything you said you would do and came in under our original estimates and on time. no bait-n-switch, no bad/misleading information ... that is rare in this world.


 
5 out of 5 stars

8/20/2016 - Excellent service and communication.


 
5 out of 5 stars

8/20/2016 - I feel real good, with my mortgage broker teresita exposito, she kept me informed all the time, my expectation were excelent.


 
5 out of 5 stars

8/20/2016 - It was from start to finish a great experience, i would like to thank personally bill keck for his guidance through out this whole process , you helped me every step of the way, once again from me and my family thank you so much.


 
5 out of 5 stars

8/19/2016 - Everything worked like it should even the closing on my kitchen table when i got home from work.


 
4 out of 5 stars

8/19/2016 - I was glad to receive freedom's offer to refi since i already had a relationship with the company. the fact that there would not be any expenses for me was more than i expected. the process was longer than i had expected but i understand there were some personnel changes and i was communicated with by several but in the last month or so i glad to have terrie and kathy working hard keeping me posted on what was needed and status updates. the best surprise is that i will be receiving a check and do not need to make my newly reduced payment until october.


 
5 out of 5 stars

8/19/2016 - Excellent quick and precise, special thanks to terry pauley, gloria reguero, and aimee maldonado for keeping me up to speed on the load process.


 
5 out of 5 stars

8/19/2016 - You have been great as a mortgage team keep up the good work.


 
5 out of 5 stars

8/19/2016 - I look forward to future business with freedom mortgage.


 
5 out of 5 stars

8/19/2016 - Very quick and easy they took good care of me.


 
5 out of 5 stars

8/19/2016 - Never thought we would have such an amazing experience buying a home. jen rencher and her team made it memorable in great ways and did all she could to get us taken care of. would recommend to anyone and will always come back.


 
5 out of 5 stars

8/19/2016 - Having done this before it was as expected. i would like a review of the documents via phone before the notary appointment.


 
5 out of 5 stars

8/19/2016 - Thank you for all your hard work in helping us buy our first home.


 
5 out of 5 stars

8/19/2016 - Luis corral was the best! always return my calls and answer all my questions. jamie henson senior processor keep updated with every part of the process and was very patient with me. thanks for all your help.


 
5 out of 5 stars

8/19/2016 - Great service all around.


 
5 out of 5 stars

8/19/2016 - I was impressed with how the fm team worked together to make our re fi go through as smoothly as possible.


 
5 out of 5 stars

8/19/2016 - I am glad we are with freedom mortgage, they keep us informed of interest rates and the process of refinancing is simple and easy.


 
5 out of 5 stars

8/19/2016 - They proactively contacted me to lower my interest rate and monthly payments. using e-signatures, we were able to very expeditiously review all disclosures and documentation. there was a mistake in the initial disclosure, but it was corrected. i was contacted by a specialist who answered my questions and shared his contact information so that i had a single point of contact who was very available and patient with me, and took care of assuaging all of my concerns and resolving all of my issues. there was one issue that persisted, but he eventually was able to resolve it for me.


 
5 out of 5 stars

8/19/2016 - First of all, i would like to thank everyone at freedom mortgage for being patient with me. between my crazy last minute work schedules and trying to locate places to take care of the paperwork i was not sure all would go so smoothly, but it did. thanks to the teamwork and sense of urgency that the team members provided i was extremely satisfied with the whole process. everyone was so pleasant and professional. i was well informed about everything. a special thanks to lorraine purnell, tim fleming and larry smith! your dedication made for a great experience.


 
5 out of 5 stars

8/19/2016 - I totally enjoyed refinancing with freedom mortgage. everything was taken care of so quick, efficient and easy. when it was time to close, all i could say was, 'already?'. then the lawyer came to my house and we signed the papers! voila!!! we were done and now have a lower interest rate. couldn't be happier!!!!


 
5 out of 5 stars

8/19/2016 - My experience was smoothe, easy, and efficient. glad i refinanced.


 
5 out of 5 stars

8/19/2016 - We are glad we responded to the offer. i have refinanced houses in the past and it was a tough & expensive process. this experience was everything you promised it would be. thank you!


 
5 out of 5 stars

8/19/2016 - Amir griffin has been great :)


 
5 out of 5 stars

8/19/2016 - Very smooth process. friendly people.


 
5 out of 5 stars

8/19/2016 - Went by without a hitch. quick and painless.


 
4 out of 5 stars

8/19/2016 - The process was quick. i was surprised at the offer to reduce our interest rate and pleased that our time to process the re-finance was handled efficiently.


 
5 out of 5 stars

8/19/2016 - Made the process very easy. very personal, didn't feel like just another number. the closing was quick and painless.


 
5 out of 5 stars

8/18/2016 - All of the people i interacted with were very helpful.


 
5 out of 5 stars

8/18/2016 - We do not remember the names of the people with which we delt with, however all were very pleasant and informative to work with.


 
5 out of 5 stars

8/18/2016 - I chose freedom mortgage because christine perlow came highly recommended by friends, family and my real estate agent. when i met with christine she was great and very helpful. she answered all my questions throughout the process. i could call and email her and she was quick to respond. all the numbers she provided me were spot on and there was no hidden fees. dan guzman was also very helpful in the final stages of the mortgage process. if i emailed him he would either email me back or call. if i had questions about numbers he would go over them with me. i had an overall great experience and would recommend freedom mortgage and christine and her team to anyone.


 
5 out of 5 stars

8/18/2016 - The process went well.


 
5 out of 5 stars

8/18/2016 - Expectations were great,even when i took a few days to respond they were very understandable.


 
5 out of 5 stars

8/18/2016 - I appreciate the fact that freedom mortgage will lower my interest rate & keep all my terms the same. i like doing business with a company that looks out for its clients.


 
3 out of 5 stars

8/18/2016 - Christopher haines was great to work with and helped me through the whole process. chris and i talked, i had too many names of contacts and paperwork kept going for one department even though something changed. i would have liked to work with one person through the process. or not be so department centric and know what is going on with the customer as every time i got an email or call from someone i had to set them straight on my previous agreement or what was going on.


 
5 out of 5 stars

8/18/2016 - Met expectations in all areas.


 
5 out of 5 stars

8/18/2016 - Tthe whole team deserves a well given credit for a great performance.


 
5 out of 5 stars

8/18/2016 - Evan was great at answering any questions we had... and latoya made sure we stayed on top of things to ensure closing was not delayed.


 
5 out of 5 stars

8/18/2016 - Meagan pearson was great to work with she does her job very well. there was never a moment when i felt like i was left out the process and for that i thank you.


 
5 out of 5 stars

8/18/2016 - Very professional from the first contact phone call to completing the loan documents. the process was efficient and punctual. i will tell my friends!


 
4 out of 5 stars

8/18/2016 - Good communication for the most part. i had to call several times to make sure settliwas still on. didn't get a response till the third try.


 
5 out of 5 stars

8/18/2016 - Paper work not easy to understand what you were signing. too many places to sign.


 
5 out of 5 stars

8/18/2016 - Use them they are great people to work with and the notary comes to you when convenient.


 
5 out of 5 stars

8/18/2016 - You did great.


 
5 out of 5 stars

8/18/2016 - Excellent service from chris and karen.


 
5 out of 5 stars

8/18/2016 - Made it easy.


 
5 out of 5 stars

8/18/2016 - Closing was a slight problem. could have been better informed that there was a problem before the time of the meeting.


 
5 out of 5 stars

8/18/2016 - My wife and i have owned 5 homes and had a total of 13 original loans or refinanced loans and without reservation i can say that freedom mortgage beats all of them hands down in customer service, communications, and delivery on commitments.


 
5 out of 5 stars

8/18/2016 - Everyone did a fantastic job from beginning to end. i value communication and freedom mortgage employees are all about that during the refinancing process. there was never a time where i had to worry about anything.


 
5 out of 5 stars

8/18/2016 - Paul storey was the first contact and from there freedom mortgage took command with knowledge and expediency. our refinancing went smoothly and quickly. we are very thankful for the savings we were able to get in lowering the payment and interest rate.


 
5 out of 5 stars

8/18/2016 - I would like to to thank carissa ortiz and micheline for their professionalism and attention to detail. they both kept me informed and answered any questions i had in a timely manner.


 
5 out of 5 stars

8/18/2016 - I had the best loan people i could have anthony washington, thomas (i'm not sure of thomas's last name and rhonda cammon were awesome. always answered their phones and called right back the rare times they didn't answer and were very helpful.


 
5 out of 5 stars

8/18/2016 - Elizabeth rose was very helpful and had a great attitude.


 
5 out of 5 stars

8/18/2016 - Thanks for making it easy to refinance.


 
4 out of 5 stars

8/18/2016 - Everything was handled in a professional way.


 
5 out of 5 stars

8/18/2016 - Your timely manner processing our refinancing and closing in a timely manner. thank you so much and keep up the good work.


 
4 out of 5 stars

8/18/2016 - I refinanced my va loan and it was a very simple process.


 
5 out of 5 stars

8/18/2016 - Everyone involved in the process was exceptional and professional. i would like to extend my thanks to charles hudnall, gregory soussa, and last but not least briana bonter. briana was the first person i had contact with. she explained the whole process, very professional but friendly, very customer oriented, she listened and answered all my questions and concerns, and immediately responded without hesitation (she knows her job). i was truly impressed by her courtesy and responses and she lived up to my expectations. you truly have a great asset in your department. i am positive she treats all customers/clients in the same manner. thank you briana, your are truly awesome !


 
2 out of 5 stars

8/18/2016 - It was quick easy to understand


 
5 out of 5 stars

8/18/2016 - Everything in the process was on point couldn't be more happy.


 
4 out of 5 stars

8/18/2016 - Overall the customer service was good, i received prompt responses to phone calls and emails. there was a glitch to some of the documents sent and that caused about 24 hours of super high stress and angst. other than that a satisfactory experience. the notary from the title co. was very pleasant and professional.


 
5 out of 5 stars

8/18/2016 - Went smoothly.


 
5 out of 5 stars

8/18/2016 - I worked for a mortgage company for 4 years, and i know how complicated the process can be, and how long things can take. but this refinance was about as easy and painless as it could be. michael lafferty did a great job explaining things, and helping get through the process quickly. i always felt like i knew what was going to happen next and when, and all my questions were answered quickly.


 
5 out of 5 stars

8/18/2016 - This experience was better than the last time. quicker response to questions.


 
5 out of 5 stars

8/18/2016 - It was one of the easiest and painfree re fi's we've done!!


 
5 out of 5 stars

8/18/2016 - Started refi process about a month ago and closing wad this week. pretry good turnaround. easy.


 
5 out of 5 stars

8/18/2016 - This is one of the best transactions that i have ever experienced. these folks, robert harrison, lisa moore and jamie clay kept us informed as to what was going on all through out the process of our loan application. mr. jones the guy that did the closing here at our home was very polite and professional. i would recommend freedom mortgage to anyone that needs to mortgage a home!!! thank you all for everything!!!!!


 
5 out of 5 stars

8/18/2016 - Good place to get loan.


 
5 out of 5 stars

8/18/2016 - I had a very positive experience. everyone was professional and kept me informed throughout the entire process.


 
4 out of 5 stars

8/18/2016 - Sent an email to loan officer explaining concerns - never answered, but escrow agent had correct info.


 
5 out of 5 stars

8/18/2016 - Thank you for working so hard.


 
5 out of 5 stars

8/18/2016 - Our experience in refinancing our home through freedom mortgage was wonderful from the initial call with erik who began the process through the process ith loan officer eskinson garrett, through closing with twanna. we were always kept informed, our many questions answered and we felt that these great employees really cared. thank you!


 
5 out of 5 stars

8/18/2016 - Stephen tropiano was fantastic. great customer service and very responsive.


 
4 out of 5 stars

8/18/2016 - Overall this process was very painless and they covered all the costs to refinance, they answered all my questions i had, even came out to my house for the signing of closing docs.


 
5 out of 5 stars

8/18/2016 - Very efficient all went smoothly.


 
5 out of 5 stars

8/18/2016 - Erik guzman was very helpful in initiating this process. we just met with sally t., the notary, last night. she was well organized and efficient.


 
5 out of 5 stars

8/18/2016 - Everthing was easy and everyone was very helpful and knowledgeable.


 
5 out of 5 stars

8/18/2016 - Fast responds to my questions, thank you darrick moren!


 
5 out of 5 stars

8/18/2016 - I am very grateful to darcie and caleb for their help and guidance as i worked through all the requirements. darcie is very positive, supportive and knowledgeable and i was always sure and clear about what was going on.


 
5 out of 5 stars

8/18/2016 - Thanks for the help!


 
5 out of 5 stars

8/18/2016 - Fast, easy and convenient. only company i will use for any mortgage i get in the future.


 
5 out of 5 stars

8/18/2016 - Joshua glider and brian maggert provided excellent customer service. very professional and allowed us to feel comfortable with the process of doing everything online. these days you never know if something is a scam but these concerns were shortly put to rest with the level of customer service we received. we are very grateful to freedom as a whole for providing us a second chance in life to do it perfect this time. :)


 
5 out of 5 stars

8/18/2016 - From beginning to to end this was a great experience. i felt like everything was done for me in a timeline that exceeded my expectations.


 
4 out of 5 stars

8/18/2016 - The over all experience was fine; i worked with brandon shea he was great. as far as the closing, first i was not given the correct information. the last thing, the closing dept. ask you to schedule a time but the person being john shows up one hour later. that totally defies the purpose, i have no complaints on the closer, they sent. he was very nice and professional and explained every thing to us.


 
5 out of 5 stars

8/18/2016 - Thank you so very much.


 
5 out of 5 stars

8/18/2016 - Very nice people to work with!!


 
5 out of 5 stars

8/18/2016 - I'm very pleased with the service and dedication that was put into making my streamline quick and easy. i was kept informed and everyone was very professional. great job.


 
5 out of 5 stars

8/18/2016 - I thought they were very professional.


 
5 out of 5 stars

8/18/2016 - The notary that was used, 'natalie' was professional, personable, and on top of it, keep using her, she's great.


 
4 out of 5 stars

8/18/2016 - Debra motley was very helpful. she kept us informed during the whole process.


 
5 out of 5 stars

8/18/2016 - Was a smooth process.


 
5 out of 5 stars

8/18/2016 - Yesenia macias did an excellent job helping me throughout the loan process. thank you!


 
5 out of 5 stars

8/18/2016 - Great experience from freedom mortgage. the notary was horrible.


 
5 out of 5 stars

8/18/2016 - The entire process was painless. everything was handled in a truly professional manner.


 
5 out of 5 stars

8/18/2016 - It was a pleasure working with my loan coordinator lisa dancy. she is a real professional. she kept me totally informed almost on a daily basis. was very polite and friendly. she is a real asset to freedom mortgage. you should try to hire more professionals like her. freedom mortgage is a first class company and i would recommend them to my closest friends, thank you for all your help in my mortgage prosess.


 
5 out of 5 stars

8/18/2016 - Great company.


 
5 out of 5 stars

8/18/2016 - This was the easiest refi i have ever experinced. i was kept well informed throughout the process.


 
5 out of 5 stars

8/18/2016 - Jim ustun is the best!


 
5 out of 5 stars

8/18/2016 - The overall experience was very good. painless. everyone i dealt with was very communicative and provided frequent updates on status of application.


 
5 out of 5 stars

8/18/2016 - Freedom mortgage is great company to do buisness with. their people are experienced and polite. easy to understand through the whole process.


 
5 out of 5 stars

8/18/2016 - Good deal.


 
5 out of 5 stars

8/18/2016 - Thanks for taking care of veterans.


 
5 out of 5 stars

8/18/2016 - Went faster than expected. team members always returned messages or hellped us on the phone. went out of their way to help us get some of the information we needed. seemed effertless and stress free. thank you.


 
5 out of 5 stars

8/18/2016 - Billy was always readily available from day one. answered any questions and very informative. along with lynne, they were always pleasant and patient and did a great job making sure all our paperwork was set to go. thank you guys!! i would recommend anyone to you.


 
5 out of 5 stars

8/18/2016 - Good experience team of people and very friendly. thanks for helping me to get this did.


 
5 out of 5 stars

8/18/2016 - Frank cutrone and dianka martinez have made this process easy for me to understand . they helps me every step of the way and took all the stress out of buying a home. i would recommend this team to anyone buying. i can't thank them enough.


 
5 out of 5 stars

8/18/2016 - Expectations met; agents were clear and helpful.


 
5 out of 5 stars

8/18/2016 - Terrific feedback throughout the entire process.


 
5 out of 5 stars

8/18/2016 - The portal system was somewhat difficult to navigate, but dawn, nancy, and laura made the process very easy! thank you!


 
5 out of 5 stars

8/18/2016 - Well organized, easy process.


 
5 out of 5 stars

8/18/2016 - It was a a simple process.


 
5 out of 5 stars

8/18/2016 - Sharon cadle was very professional and knowledgeable. she ensured the process was executed smoothly.


 
5 out of 5 stars

8/18/2016 - Excellent service; closed mortgage in my own home, super.


 
5 out of 5 stars

8/18/2016 - Great team.


 
5 out of 5 stars

8/18/2016 - I always knew the status of my loan.


 
5 out of 5 stars

8/18/2016 - Had a smooth sailing experience with the refinancing of my house and the lady that came and closed was very informative, knowledgeable, professionable and very courteous. and explained everything document before i signed them.


 
5 out of 5 stars

8/18/2016 - Tiffany was very helpful and kept us informed.


 
5 out of 5 stars

8/18/2016 - Kim garnett, heather boyer, and andrew godburn were all informative and very prompt. the experience was pleasant. they answered all of my questions and even got me closed early. i will send more business to freedom.


 
3 out of 5 stars

8/18/2016 - Process was quick. however did not receive review docs on time.


 
4 out of 5 stars

8/18/2016 - Every email i sent with questions was returned promptly.


 
5 out of 5 stars

8/17/2016 - Quick and easy refinance.


 
5 out of 5 stars

8/17/2016 - My daily schedule is i leave my home at 5:30am and many days i don't return until 9pm/ daniel curtis was very thorough with the process and answered questions quickly. meshon simmons didn't give up on me when i couldn't return phone calls. i appreciate everything they did. the entire process was painless. thank you for contacting me about refinancing, i would never of considered it.


 
5 out of 5 stars

8/17/2016 - Kevin dwyer was my loan advisor. many different people involved. from start to finish all the people i dealt with were professional and efficient. freedom made the process painless and in remarkable speed. highly recommend freedom mortgage to anyone.


 
5 out of 5 stars

8/17/2016 - Definitely a surprise to lower our interest rate and our house payment.


 
4 out of 5 stars

8/17/2016 - The refi process was smooth. the personnel were professional and i felt confident in their abilities.


 
5 out of 5 stars

8/17/2016 - Great team very helpful and well executed to get my home in the timeline that was promised.


 
5 out of 5 stars

8/17/2016 - Worry free.


 
4 out of 5 stars

8/17/2016 - Cynthia rivera was a big help.


 
5 out of 5 stars

8/16/2016 - Met all our expectations.


 
5 out of 5 stars

8/16/2016 - Always there for me.


 
4 out of 5 stars

8/16/2016 - I was pleased with the overall process. my only complaint is that some of my loan documents were not uploaded into the proper place causing me to get a number of emails/calls regarding this even though i had already done my part of the job.


 
5 out of 5 stars

8/16/2016 - I started this by calling from a letter i received in the mail. i spoke with. will carter pederson. what a nice man he was. i had many question and he answered them all. i had several phone calls to him and he responded to each of them in a wonderful friendly and quick manner. next was a loan officer, lachanda loffier, who was also very professional and kind too. last was susan aho called me about the closing date. also very sweet and professional too. and last, i do not remember the name of he notary who closed this loan but please add his name to this survey for me. he was an older black man who was so very kind and patient and very professional too. very good at his job. this same man had closed another va house loan for us a few years back and remembered my husband. please don't leave his name off of this, he was so kind. my husband bill and i had several va house loans over the years and they were all great. i have always loved freedom mortgage for their kindness, patients and ability to help us. i highly recommend freedom mortgage. they are very professional. thanks for all you have done for us over the years.


 
5 out of 5 stars

8/16/2016 - A great refinancing experience! all representatives were thorough, professional and very customer service oriented.


 
5 out of 5 stars

8/16/2016 - I dealt with james weham very professional helpful. i had some concerns and a lot of questions he walked me through everything and made me feel comfortable. he went over and above what i expected . i would also mention the person that did the closing john mccomb, it was the best closing experience we have ever had.


 
5 out of 5 stars

8/16/2016 - Paul weidner is just the greatest, and the perfect personality for a loan officer. he's extremely professional and yet laid back and put us at ease. he makes complicated matters easy to understand as well.


 
5 out of 5 stars

8/16/2016 - The people that helped me through out this process was very nice and took excellent care of me.


 
5 out of 5 stars

8/16/2016 - From the first phone call to the final notary signing, this process has been so simple and efficient. the staff at freedom are very knowledgeable and caring. great experience!


 
5 out of 5 stars

8/16/2016 - Freedom mortgage was a pleasure to do business with.


 
5 out of 5 stars

8/2/2016 - Brett vannostrand and edwina mooney were so helpful, responded immediately and were reassuring all along the way--many thanks for a no stress experience!


 
3 out of 5 stars

8/2/2016 - It was good to go through this with telford and the rest of the team, they made the transition a smooth ride.


 
5 out of 5 stars

8/2/2016 - James ustun went above and beyond. couldn't be happier.


 
5 out of 5 stars

8/2/2016 - Working with luisa robinson was a great, she kept me informed every step of the way.


 
5 out of 5 stars

8/2/2016 - Everyone was helpful courtious and professional, thank you!


 
5 out of 5 stars

8/2/2016 - This time your team kept me informed and in the loop. the last time i refinanced with you guys there was no communication. great job.


 
5 out of 5 stars

8/2/2016 - Words cannot express my experience with freedom. the entire process from start to finish was as simple as it gets. i can't believe it was that easy to buy a home. being self-employed we were turned down by other lenders in the past and not only did freedom help us get into our first home, they did it with flying colors. the entire process from start to finish was easy, enjoyable and stress free. the team at freedom took the time to understand our situation and guide us through the process. bo, joann and maureen were all very responsive and help answer my questions in not a timely manner, but a way that i can understand. thank you so much for helping making our dream a reality!!!!


 
5 out of 5 stars

8/2/2016 - Excellent service and professionalism dario jimenez and his team rock!!!


 
5 out of 5 stars

8/2/2016 - Great experience, could use a little more feedback during process.


 
5 out of 5 stars

8/2/2016 - Everyone was courteous and informative, it was a great experience.


 
5 out of 5 stars

8/2/2016 - Great service. the loan officer as well as the lawyer involved in the closing were very thorough.


 
5 out of 5 stars

8/2/2016 - John mattews was exteremly helpful and knowledgeable. he told us what was needed and knew all the answers to my many,many questions. very professional while being very friendly. laura dennis was extremely responsive to all my inquiries, and took care of them fast.i found her to be very friendly and easy to talk to, and she answered the phone when i called!! we closed our house right on time. we had a fantastic process with freedom mortgage, in fact, we have given three referrals already!!!


 
5 out of 5 stars

8/2/2016 - Thank you for a smooth and professional experience.


 
5 out of 5 stars

8/2/2016 - I was notified that i could qualify for a lower rate.i said let's do it! 3 weeks later an attorney came to my house. i signed papers, and it was done in under an hour. my mortgage dropped $100 that fast and easy.


 
5 out of 5 stars

8/2/2016 - This was the best closing experience i have had thus far. the closer was knowledgeable and friendly and professional.


 
5 out of 5 stars

8/2/2016 - Everything went well. instructions were clear and useful. no problems.


 
5 out of 5 stars

8/2/2016 - Closing papers were late so it made signing one hour late.


 
5 out of 5 stars

8/2/2016 - Regina cristodero - excellent.


 
5 out of 5 stars

8/2/2016 - John mathews was very professional and prompt returning phone calls. very pleasant. kept us well informed. stacey kilduff was thorough and knowledgeable. she collected our documents and kept us updated on the process of our application. this all in all was a pleasant experience.


 
5 out of 5 stars

8/2/2016 - Everybody i dealt with was very professional and responded to me in a very timely manner.


 
5 out of 5 stars

8/2/2016 - Well i think freedom mortgage is a good company, very good at taking care of customers.


 
5 out of 5 stars

8/2/2016 - I received an add in the mail with a refi offer. i called the main number not the add number to verify if it was real and talked with carrie oliver who was fantastic, and she started the process and then it went to christine hunter. the whole loan process took about a week. someone even came to my home to sign the docs. and my payment amount was even way less than anticipated. i am extremely happy and can't thank carrie, christine and freedom mortgage enough.


 
5 out of 5 stars

8/1/2016 - Very easy refinance! love freedom mortgage!


 
5 out of 5 stars

8/1/2016 - The overall freedom mortgage team was very knowledgeable and helpful in their area of expertise.


 
5 out of 5 stars

8/1/2016 - Loved how quick and easy the process was.


 
5 out of 5 stars

8/1/2016 - The freedom mortgage team is awesome! they answered all questions with patience and made sure we understood everything. john coneys, debbie gibbas and everyone that was part of the process made it easy and worry-free. thank you for your hard work and your knowledge!


 
5 out of 5 stars

8/1/2016 - Thank you so much !


 
5 out of 5 stars

8/1/2016 - Thank you for your help.


 
5 out of 5 stars

8/1/2016 - I was impressed. every player knew their role and played it well. they kept me informed and their response was fast. they made it a pleasant experience.


 
5 out of 5 stars

8/1/2016 - Everything with our refi was going well until our signing of docs; we had an emergency and at the last minute change locations to a hospital. mary clemmey and tom redmond were extremely helpful acting like the real professionals you expect with a mortgage company


 
5 out of 5 stars

8/1/2016 - Justin was calm and pleasant to work with.


 
5 out of 5 stars

8/1/2016 - We spoke with elizabeth rivera on 7-7-16, stephanie on 7-11-16 & she gave us a closing date of 7-29-16. i believe we received an e-mail before 7-29-16 to say everything was in process. john flick the closer, called on 7-27-16 to confirm 7-29-16 closing - wonderful people to work with, and we are thankful for freedom mortgage making the whole process very easy.


 
5 out of 5 stars

8/1/2016 - I was very satisfied with the service i received from the loan officers and the closing personnel. i was kept informed and received emails with clarification of the loan process.


 
5 out of 5 stars

8/1/2016 - Freedom mortgage was up front and honest from the start.


 
5 out of 5 stars

8/1/2016 - Very impressed. went with out any problems. thank you.


 
5 out of 5 stars

8/1/2016 - The process was easy and timothy gates did a good job of keeping us informed of the process. difficult to get in contact with but pushed the process thru in a timely manner.


 
5 out of 5 stars

8/1/2016 - The 'whole team' in general was very professional.


 
5 out of 5 stars

8/1/2016 - Quick, fast, organized.


 
5 out of 5 stars

8/1/2016 - The overall refinancing experience was quick and efficient.


 
4 out of 5 stars

8/1/2016 - Everyone was pleasant and made sure i fully understood the process.


 
5 out of 5 stars

8/1/2016 - Second experience with freedom mortgage and i have nothing but positive comments on the whole process. easy to work with and prompt, professional handling of any and all issues.


 
5 out of 5 stars

8/1/2016 - From the first phone call to the final signature, i was well informed, and made to feel never rushed. very happy with overall promptness.


 
5 out of 5 stars

8/1/2016 - Freedom mortgage members were very helpful. they kept me informed as to how my loan was going. when i emailed them they answered me right away. didn't have any problems what so ever. thank you all for your help.


 
5 out of 5 stars

8/1/2016 - Thx for the refi.


 
5 out of 5 stars

8/1/2016 - Started with a call to the company, document sent in e-document forms, waited and signed documents with notary.


 
5 out of 5 stars

8/1/2016 - My loan officer assisted getting the subordination with springleaf 2nd mortgage processed which i really appreciated.


 
5 out of 5 stars

8/1/2016 - I would like to says thanks to dario jimenez for his time and help to have my loan done.


 
5 out of 5 stars

8/1/2016 - Efficient, informational, and satisfied!


 
5 out of 5 stars

8/1/2016 - Agent was very helpful and knowledgeable.


 
5 out of 5 stars

8/1/2016 - Everything was great, i can't complain. thanks


 
4 out of 5 stars

8/1/2016 - People were helpful. had to leave messages for someone to call back. calls were returned. overall experience was good.


 
5 out of 5 stars

8/1/2016 - Angela was so nice!


 
5 out of 5 stars

8/1/2016 - In these days and time, it's rare to find someone whom actually cares about you and places you first, rather than thinking only about themselves. that's what freedom mortgage did for me! unsolicited, they offered me a reduced interest rate on my mortgage, saving me approximately $12,500 over the remaining life of my mortgage, all at no cost to me! when asked 'why?', they said i was eligible, a good customer, and they wished to retain my business, especially since 80% of their portfolio are va loans. needless to say, they have retained my business, and i'm grateful they practice '


 
5 out of 5 stars

8/1/2016 - With the help of a number of individuals at freedom mortgage, a lot of hard work at home, and a little personal experience, i was able to close an excellent re-finance on or before the day i wanted it closed.


 
5 out of 5 stars

8/1/2016 - I thought the process was quick and easy, i got all of my questions answered on time.


 
5 out of 5 stars

8/1/2016 - Each individual i worked with was very personable. beth, who came to the house with the documents, was very personable, knowledgeable and efficient.


 
4 out of 5 stars

8/1/2016 - Great job!


 
4 out of 5 stars

8/1/2016 - Joseph was awesome. thank you for the help and the step by step process.


 
5 out of 5 stars

8/1/2016 - Everyone i dealt with was top shelf.


 
5 out of 5 stars

8/1/2016 - I appreciate how helpful the personal are at freedom mortgage.


 
5 out of 5 stars

8/1/2016 - John zangone was very informative and helpful.


 
5 out of 5 stars

8/1/2016 - Daniel queener was very helpful and made this a fast and done deal.


 
5 out of 5 stars

8/1/2016 - Very professional with lots of communication.


 
5 out of 5 stars

8/1/2016 - I love freedom mortgage and the people that work for them are very nice and helpful!


 
5 out of 5 stars

8/1/2016 - Miss evelyn help me with my mortgage to go to detail by detail because i'm not computer savy.


 
5 out of 5 stars

8/1/2016 - Ms. nova fisher wad very prompt with the appointment, knowledgeable with the documents, professional and courteous.


 
5 out of 5 stars

8/1/2016 - Great job by gilbert coyne and becky brien and other staff they worked with. they were very responsive and met all deadlines for a closing within 30 days.


 
5 out of 5 stars

8/1/2016 - Valerie was the best she took very good care of me.


 
5 out of 5 stars

8/1/2016 - Great experience with fast refinancing.


 
5 out of 5 stars

8/1/2016 - I had a great experience. robert and tonya were both great to work with throughout the process and got me an excellent rate on my house.


 
5 out of 5 stars

8/1/2016 - Anthony was always available and he returned my calls.


 
5 out of 5 stars

8/1/2016 - The experience with freedom mortgage in 2015 was great, and to have an even better experience this year has made me happier. i have been involved with some other mortgage companies in the past and none was as efficient nor as competent as your staff. thanks!


 
5 out of 5 stars

8/1/2016 - I appreciate you asking me if i wanted to refinance and not me coming to you.


 
5 out of 5 stars

8/1/2016 - Freedom mortgage provides outstanding service. it was easy to sign my forms online. i was updated regularly and closing was painless. my payments and interest are lower.


 
5 out of 5 stars

8/1/2016 - Everything was just fine.


 
5 out of 5 stars

8/1/2016 - Freedom mortgage kept us informed and answered all of our questions! they made this an easy process for us.


 
5 out of 5 stars

8/1/2016 - My loan officer mark mawby was great. he walked me through the process and explained everything. he was always available to answer my questions and responded in a timely manner to emails.


 
4 out of 5 stars

8/1/2016 - I was under the impression that there were no fees, but towards the end, i learned that there were title company fees which were financed into the loan.


 
5 out of 5 stars

8/1/2016 - They came to me. it was fast and easy. i did nothing and saved money. great experience.


 
5 out of 5 stars

8/1/2016 - The entire team was amazing and very forthcoming with information. carol was the best!


 
5 out of 5 stars

8/1/2016 - It was a great job everything went smoothly couldn't ask for better representation.


 
5 out of 5 stars

8/1/2016 - Dan novak and faith truly did an amazing job.


 
5 out of 5 stars

8/1/2016 - Easy, to refinance my loan. great communications, heather the closing lady was very helpful...


 
5 out of 5 stars

8/1/2016 - This was the fastest irrrl i gave ever done. true professionals.


 
5 out of 5 stars

8/1/2016 - My loan officer made me feel very comfortable through this long stressful process.


 
4 out of 5 stars

8/1/2016 - It was a nice change that we were called and offered a lower rate at no cost to us by a company that already held our loan.


 
5 out of 5 stars

8/1/2016 - Very helpful and fast.


 
5 out of 5 stars

8/1/2016 - The lady in colorado was so great to work with. she is the best.


 
4 out of 5 stars

8/1/2016 - Dolores washington had a lot of patience working with me. she was very responsive to my emails. thanks dolores!


 
5 out of 5 stars

8/1/2016 - Nicholas ramoundos went above and beyond. he was very responsive and always kept me informed.


 
5 out of 5 stars

8/1/2016 - Expectations met.


 
5 out of 5 stars

8/1/2016 - Thank you so much!! stephanie lipscomb is exceptional, she stays on top of everything and responds quickly!!! randal oestrich was professional and helpful as well!


 
4 out of 5 stars

8/1/2016 - I have referred our son to freedom mtg to refi his home.


 
5 out of 5 stars

8/1/2016 - Great job.


 
5 out of 5 stars

8/1/2016 - Everyone who helped me meet my expectations.


 
5 out of 5 stars

7/31/2016 - Ms. guerra kept me informed of every step of the process; it made the refinance procedures go smoothly.


 
5 out of 5 stars

7/31/2016 - Expectations exceeded.


 
5 out of 5 stars

7/31/2016 - Would recommend!


 
5 out of 5 stars

7/31/2016 - Mr. dane wood called us to offer us a 'fee simple' refi and we got a great rate... better than we had before... and it didn't cost us a lot of money. great company. much better than what we've experienced from others in the past. thank you freedom mortgage!!!


 
5 out of 5 stars

7/31/2016 - Thank you for keeping track of our interest rates and contacting us when rates drop.


 
5 out of 5 stars

7/31/2016 - Of all the mortgage companies i have worked with to either finance or refinance, freedom mortgage far exceeds all others in explaining and assisting the process from start to finish. give them your trust; you'll be happy with the results.


 
5 out of 5 stars

7/31/2016 - Eric miller was my loan officer and he did what he said he'd do in a way that helped meet my budget needs.


 
5 out of 5 stars

7/31/2016 - David b was good to work. he kept us up to date and kept things moving. great job!


 
4 out of 5 stars

7/31/2016 - Professional, knowledgeable and quick smooth process.


 
5 out of 5 stars

7/31/2016 - Taylor neveling & debra motely were kind and helpful. through the process they made themselves available for all my questions.


 
5 out of 5 stars

7/31/2016 - I thank all involved!


 
5 out of 5 stars

7/30/2016 - This experience was unexpected and really fast.


 
5 out of 5 stars

7/30/2016 - I have had the best mortgage experience of my life with freedom mortgage. they are very fair.


 
5 out of 5 stars

7/30/2016 - Great experience with freedom mortgage.


 
5 out of 5 stars

7/30/2016 - Except for one small hiccup, the entire process went smoothly. i was impressed with the thoroughness and promptness of all team members, especially jill mcgowan.


 
5 out of 5 stars

7/30/2016 - Thank you for doing our loan very easy no stress handled very quickly.


 
4 out of 5 stars

7/30/2016 - All parties did a very good job of keeping me informed.


 
5 out of 5 stars

7/29/2016 - Everyone was very easy to work with. i do with in the beginning of the process the rate lock and getting quotes process was better explained.


 
4 out of 5 stars

7/29/2016 - Overall our refinance went smoothly, we were kept informed on the process and status of our loan. enjoli was helpful and i was happy that she followed up on items we had discussed. we did have a hiccup though, when the notary came to our home for us to sign the loan documents we realized that our impound account was not included in the new loan terms. we have always had an impound account with freedom with our previous loan and it was not discussed with us that would be changing. i called and spoke to a closing specialist, lawrence (larry) that assured me we can setup the impound account after the new loan is setup and that we could apply the refunded amount from our impound account to get back on track. as long as i have no problem setting up the impound account next month then everything will be okay.


 
5 out of 5 stars

7/29/2016 - We have refinanced twice (or three times) with freedom and every experience has been favorable. everyone we worked with from customer service to the notary has been very knowledgeable and courteous. i highly recommend!


 
5 out of 5 stars

7/29/2016 - You all were wonderful to work with, and very accommodating. my only fuss would have been the constant resending of documents. you are a very reliable company.


 
5 out of 5 stars

7/29/2016 - The entire team helped tremendously.


 
5 out of 5 stars

7/29/2016 - An excellent opportunity to lower my interest rate freedom mortgage was very helpful in completing my refinancing.


 
5 out of 5 stars

7/29/2016 - The whole team did exceptional from start to finish.


 
5 out of 5 stars

7/29/2016 - Mr. w. michael was very professional in his delivery of information, very thorough and straight forward in answering my questions.


 
5 out of 5 stars

7/29/2016 - The process was very easy and i was in constant communication with several people. all of the freedom staff i worked with were helpful and quick to respond. thanks to drew thompson, elisabeth guerra, phyllis bliss, emerald lewis and brent brown. it was great to have the notary come to our house to finalize. sally restrepo was great!!


 
5 out of 5 stars

7/29/2016 - Simple process.


 
5 out of 5 stars

7/29/2016 - I will recommend freedom mortgage to my own family.


 
5 out of 5 stars

7/29/2016 - Thanks for an easy and smooth refinance.


 
5 out of 5 stars

7/29/2016 - Thank you for your help!


 
5 out of 5 stars

7/29/2016 - Between jamie taylor, our loan officer and pam wiliams, our agent we couldnt had asked for a better set of women to work with. they were amazing. 10 on a scale couldnt even describe how happy we are with them two ladies.


 
5 out of 5 stars

7/29/2016 - Douglas morrison got me started on my mortgage. he was excellent,and was very informative. after we got done with all the paper work,he stood by my side to the end. thank you douglas.


 
5 out of 5 stars

7/29/2016 - Great service. everyone is very helpful and keeps you informed throughout the entire process.


 
5 out of 5 stars

7/29/2016 - Very fast.


 
5 out of 5 stars

7/29/2016 - Everybody very friendly and professional. probably the only request would be when trying to contact me, i asked that they call me on my cell phone as i am working, but messages were left on my home phone which is fine but i don't get home until after 6pm pt time. when we met the nice gentleman to sign our final docs, we didn't know to bring 2 id's, good thing we had them but what if we didn't. something that important i wouldve liked to have received a reminder in an email, text or phone call on my cell. overall experience was great!


 
5 out of 5 stars

7/29/2016 - It was an exceptional experience working with blake allred. from the beginning of the process, until the very end, he was always available to answer questions, give guidance as needed, and provide information on all options that are available to me, the consumer. i feel very fortunate to have had the opportunity to work with blake and with the entire freedom team. i whole-heartedly recommend blake allred to any one who is in the market for securing a lender for their home!


 
5 out of 5 stars

7/29/2016 - Everything was very timely and we closed as expected.


 
5 out of 5 stars

7/28/2016 - It was a very streamlined and efficient process. could not get any easier.


 
5 out of 5 stars

7/28/2016 - Everyone was helpful from beginning to end.


 
5 out of 5 stars

7/28/2016 - All involved were knowledgeable, friendly, and helpful.


 
5 out of 5 stars

7/28/2016 - I can't remember the peoples names involved with our mortgage. but all were very helpful and patient with any questions we may have had. they outlined the process and the timeline. very pleased.


 
5 out of 5 stars

7/28/2016 - Bo was fantastic. he was always available. he balanced pushing the process forward, but was relaxed about it too. i felt i could trust him. he was always nice even though i was always calling with questions. i was terrified of getting a mortgage, but he made the transition smooth and easy.


 
5 out of 5 stars

7/28/2016 - Everything went nice and smooth and better than i expected for a first time home buyer.


 
5 out of 5 stars

7/28/2016 - Ben and angela were great and easy to work with.


 
4 out of 5 stars

7/28/2016 - Tara moran was so helpful, she kept be calm and helped me along each step. she was wonderful.


 
5 out of 5 stars

7/28/2016 - Very easy and fast service.


 
4 out of 5 stars

7/28/2016 - Don't like going on line to do it so freedom mortgage mailed us the information which we really appreciated. made the experience not so stressful. thank you for that.


 
5 out of 5 stars

7/28/2016 - A couple of glitches were solved quick by your people.


 
5 out of 5 stars

7/28/2016 - Veronica guzman and matt camarda are top notch. they answered every question i had with the best explanations for me to understand. every email was answered quickly. i wish i could have met them at closing to thank them.


 
5 out of 5 stars

7/28/2016 - Very satisfied with everything. ms frampton was just great in helping me get thru this.


 
5 out of 5 stars

7/28/2016 - Claire padgett was awesome!


 
1 out of 5 stars

7/28/2016 - From beginning to end my experience with freedom mortgage was on point and consideration for my overall awareness and knowledge of what was transpiring was important to whomever i dealt with during the process. they have contacted me several times about reducing my interest rate! great customer communication! i have recommended freedom mortgage to several of my veteran acquaintances.


 
5 out of 5 stars

7/28/2016 - Words cannot express how happy i am with freedom mortgage. heather boyer, my loan processor was wonderful. she was knowledgeable, detailed, pleasant, and just an all around gem to work with. john k, my loan officer was just as pleasant to work with. as a realtor i often have unpleasant experiences with lenders. everyone at freedom was absolutely wonderful to work with. i am so happy to have purchased my dream home with freedom. my experience was fast and smooth. my loan approval was ready in the time requested and ready for me to close. i am beyond grateful for tammy hildebrand, john, heather, and the underwriter. i couldn't be happier...i highly recommend this lender to anyone!


 
5 out of 5 stars

7/28/2016 - I have had an excellent experience with freedom mortgage except for the last (not this) refinance update where i have a very hard time communicating with your loan officer. this time was 1000% better, came together without a hitch.


 
5 out of 5 stars

7/28/2016 - John coneys, stacey kracht and katy sychterz were very helpful and knowledgeable and responded quickly to any questions. they made the process very easy.


 
5 out of 5 stars

7/28/2016 - I am amazed beyond words with the professional and personal interaction all employees of your company have portrayed, stu warsawsky walked me through my refinanceing and provided all information needed with immediate responces to all questions. good job


 
5 out of 5 stars

7/28/2016 - We really like how we are treated by everyone at freedom mortgage, they are all so helpful and treat people super.


 
5 out of 5 stars

7/28/2016 - Helped me to lower my rate even though i was already a client. thanks!!


 
4 out of 5 stars

7/28/2016 - Loan officer very pleasant and helpful


 
4 out of 5 stars

7/28/2016 - Craig miller was my mortgage broker and provided me with all of the information i could possibly need. he answered my questions, phone calls and emails quickly and kept me up to date on the process as it went along.


 
5 out of 5 stars

7/28/2016 - My va refinancing was by far the best and most efficient refinancing process that i have ever and could ever imagine going through. the entire freedom mortgage staff was amazingly pleasant. i really enjoyed working with them all. they were friendly and responsive.


 
5 out of 5 stars

7/28/2016 - No paper work!


 
5 out of 5 stars

7/28/2016 - Thank you freedom mortgage for restoring my faith in the american dream again, did not have this with chase.


 
5 out of 5 stars

7/28/2016 - I was scheduled to close our refi on july 12th. i called mr. cory smith on july 11th with a concern. mr. smith answered my concern and told me he'd handle it. he called me back on 2 or 3 occasions, updating my status. he also e-mailed me of progress. he went above and beyond all of my expectations. i have already provided his name and freedom mortgage phone numbers to two of my friends.


 
5 out of 5 stars

7/28/2016 - After weeks of talking to numerous potential lenders for my first house, i contacted scott and for the first time felt like i was speaking to someone more interested in making sure i was informed than he was in selling me something. i have and will continue to send people his way when they're considering buying a home. scott and everyone else on the freedom mortgage team were consistently courteous, professional, and i wouldn't have a new roof over my head without them. thank you!


 
5 out of 5 stars

7/28/2016 - You have always provided me with great service. letting me know of rate decreases and offers.


 
5 out of 5 stars

7/28/2016 - The overall process with freedom mortgage was pretty easy. i am glad i stayed with this mortgage company.


 
5 out of 5 stars

7/28/2016 - Thank you.


 
5 out of 5 stars

7/28/2016 - Everyone was great.


 
5 out of 5 stars

7/28/2016 - I had a great business experience with freedom mortgage. the process was very smooth.


 
4 out of 5 stars

7/28/2016 - The overall process was easy to follow and complete. i can not think of refinance that has been as easy as freedoms. i had a question about the closing statement that i was having trouble understanding until i was able to talk to chris who patiently explained it all to me.


 
5 out of 5 stars

7/28/2016 - My loan officer david kept me well informed as to how my loan was going. he answered all the concerns that i had. over all it was fast and painless.


 
4 out of 5 stars

7/28/2016 - Replied to your letter advertising a streamline loan . i was very quick and easy. the only problem was the time difference as i'm on the west coast. when i returned home from work and wanted to respond to a message, i could never get anyone on the phone and would have to call from work in the morning and leave messages. sometimes it took 2-3 days to get a response, it became a little frustrating. otherwise the streamline process was as advertised and that was great.


 
5 out of 5 stars

7/28/2016 - Brian embry, and titania ferrell made sure i understood what was going to happen. they also made the process was efficient and pleasant. when i had a questions the responded quickly. thank you for all the help.


 
5 out of 5 stars

7/28/2016 - Frank was the perfect person to have as our guide for buying a house. he made my husband and i feel like we were pros! i would recommend him to anyone who is looking to buy a house.


 
5 out of 5 stars

7/28/2016 - Mr gonzales was awesome he kept us informed and it took 3 weeks start to closing.


 
5 out of 5 stars

7/28/2016 - I am happy with you all. i just wish you took credit cards.


 
5 out of 5 stars

7/28/2016 - Christine was awesome to work with, and called me back every time i had a question.


 
4 out of 5 stars

7/28/2016 - Good job and fast work on the closing time.


 
5 out of 5 stars

7/28/2016 - Everything went very easy and fast everybody was very helpful when we had any questions the escrow agent randy day was extremely good.


 
5 out of 5 stars

7/28/2016 - Marybeth was extremely helpful and very supportive. thank you so much!


 
5 out of 5 stars

7/28/2016 - Very easy process. the hardest thing i had to do was choose a title company to handle the closing.


 
5 out of 5 stars

7/28/2016 - Would recommend john to anyone looking for a mortgage!!


 
5 out of 5 stars

7/28/2016 - Alma and team very accommodating throughout the loan process. calls and emails. mobile notary- was accommodating as well, explained the documents with proficiency.


 
5 out of 5 stars

7/28/2016 - Everything went smoothly and efficiently from the very beginning and through the signing of the closing papers. we appreciate the opportunity to lower our interest rate with absolutely no hassle!


 
5 out of 5 stars

7/28/2016 - I was completely satisfied with the service.


 
5 out of 5 stars

7/28/2016 - It was a easy experience and every one did what was expected.


 
5 out of 5 stars

7/28/2016 - It was all very easy, i've closed many loans and this was by far the easiest loan process i've ever experienced, from the initial contact through closing.


 
5 out of 5 stars

7/28/2016 - I've never had a loan where so much of the process was online. it was great not to have the separate expense of mailing forms back and forth and worked more smoothly than i would have imagined. daniel was very responsive when i had questions and always got back to me the same day. very low stress refinance!


 
5 out of 5 stars

7/28/2016 - All members were responsive and kept us informed. i appreciated confirmation of receipt when we sent requested information.


 
5 out of 5 stars

7/28/2016 - Smooth and efficient.


 
5 out of 5 stars

7/28/2016 - From start to finish this was a very easy, simple process. thank you for making this a great experience.


 
5 out of 5 stars

7/28/2016 - Can't remember all the names of the people i talked to. but i want to thank the team of mr. brian frenck and mr. frances brennan for being very friendly, concerned, helpful and very knowledgeable and professional ! some of the best people i have ever delt with ! i can't say enough about them !!


 
5 out of 5 stars

7/28/2016 - Everything happened like we were told. not a lot of wasted effort!


 
5 out of 5 stars

7/28/2016 - Just as expected.


 
5 out of 5 stars

7/28/2016 - Unexpected excellent service, freedom is pro active and this is greatly appreciated.


 
5 out of 5 stars

7/28/2016 - Thanks to paul storey and lakiesha lynch


 
5 out of 5 stars

7/28/2016 - I had an awesome team, kim garnett and andrew godburn were wonderful to work with and my husband & i would highly recommend them to anyone looking for a mortgage company.


 
5 out of 5 stars

7/28/2016 - Excellent, especially stacy ( the notary).


 
5 out of 5 stars

7/28/2016 - Kevin and christina were very friendly. both promptly responded to my e-mails and kept me up to date with the process. i would definitely recommend freedom mortgage.


 
5 out of 5 stars

7/28/2016 - Freedom mortgage did an excellent job and i would recommend them to anyone. thank you freedom mortgage.


 
5 out of 5 stars

7/28/2016 - Great and respectful.


 
4 out of 5 stars

7/28/2016 - I had a positive experience with the people i worked with , my only problem was with the esigning of documents - 24 hours sometimes isn't enough time - several times i wasn't able to access documents and other times i was emailed paperwork not complete however when i spoke with loan officer i was told all documents were completed - just a little bit confusing at times - but overall experience was wonderful .


 
5 out of 5 stars

7/28/2016 - Fenay richards and john partain where great to deal with. loved being able to do the closing at my house.


 
5 out of 5 stars

7/28/2016 - Relaxed experience.


 
5 out of 5 stars

7/28/2016 - This came at a good time for us. it was handled very well, and smoothly. everyone we worked with was very professional and kind. glad to be with freedom mortgage.


 
4 out of 5 stars

7/28/2016 - Eric was very helpful through out the entire process, he was very professional, and also courteous.


 
5 out of 5 stars

7/28/2016 - Fast and outstanding.


 
5 out of 5 stars

7/28/2016 - You guys made the experience very easy and not complicated at all. the notary/lawyer that was sent to our home was excellent. again thanks for the wonderful experience.


 
5 out of 5 stars

7/28/2016 - Every time we work with freedom mortgage, they take the worry out of refinancing. we have worked with them for years.


 
4 out of 5 stars

7/28/2016 - Happy with my experience, just shocked on all the docs that are need to close, seems redundant.


 
5 out of 5 stars

7/28/2016 - Ralph and his staff were great throughout the entire process!


 
5 out of 5 stars

7/28/2016 - All i can say is your company does a great job.


 
5 out of 5 stars

7/28/2016 - All was great journey working with freedom mortgage. big thanks to ralph.


 
5 out of 5 stars

7/28/2016 - Thank you so much for making this experience easy.


 
5 out of 5 stars

7/28/2016 - Great experience everybody was friendly and kind.


 
5 out of 5 stars

7/28/2016 - Hassle free.


 
5 out of 5 stars

7/28/2016 - Very professional and respetful from begining to the end.


 
5 out of 5 stars

7/28/2016 - I would like to thank all who helped with my new mortgage.it was smooth going. thank you.


 
5 out of 5 stars

7/28/2016 - Of course my contact person was great but i must admit the whole team was great also i am well pleased and would recommend freedom mortgage two friends and family


 
5 out of 5 stars

7/28/2016 - The whole process was fast and easy, and they were able to answer any questions as soon as they would arise. overall the freedom mortgage team were knowledgeable and great to work with.


 
4 out of 5 stars

7/28/2016 - There was some confusion during the loan process, paperwork had to be redone prior to closing because terms were not correctly communicated between processors but in the end the closing went off without a hitch.


 
5 out of 5 stars

7/28/2016 - Looking forward to working with you in the future.


 
5 out of 5 stars

7/28/2016 - Freedom mortgage made everything simple and painless. highly recommend.


 
5 out of 5 stars

7/28/2016 - I think the help that andrew thompson gave us was helpful and he explained all our questions.


 
5 out of 5 stars

7/28/2016 - Very helpful and informative.


 
5 out of 5 stars

7/28/2016 - Everything went well, i am thanking all of you for helping us make this refinance possible.


 
5 out of 5 stars

7/28/2016 - This is actually the 4th or 5th time we have refinanced with freedom mortgage and they (all) have been very professional and caring. couldn't ask for better service. thanks !


 
5 out of 5 stars

7/28/2016 - All my expectations were met and or exceeded. process was very easy and i actually saved more than what was expected. i was very skeptical of the process in the beginning, but was pleasantly surprised that everything went so smooth!


 
5 out of 5 stars

7/28/2016 - Everyone i dealt with was great to me.


 
5 out of 5 stars

7/28/2016 - I have two mortgages with freedom at the moment and both have been very smooth and easy to deal with. i always get my questions answered in a timely manner and employees always know what they are talking about.


 
5 out of 5 stars

7/28/2016 - I think jim delveccio, jessica allen and jeff whipple tried and did their very best to make it a smooth transition. i thank all of them for their help.


 
5 out of 5 stars

7/28/2016 - The team we were dealing with in this process were rich donatelli, dee godette and marilyn sheehan. all were very helpful and kept us informed each step of the way. our future plans are to sell our current house and purchase another one and we will definitely use freedom mortgage again.


 
5 out of 5 stars

7/28/2016 - Thank you for helping me save some money.


 
5 out of 5 stars

7/28/2016 - I would recommend freedom mortgage to everyone.


 
5 out of 5 stars

7/28/2016 - I was very impressed with everyone i spoke with. they were all extremely nice and friendly, and kept me well informed on what was happening. i will recommend freedom mortgage to friends that may be wanting to buy a home. thanks so much.


 
3 out of 5 stars

7/27/2016 - The first two people were great. rhonda was a dissapointment, the one thing she didn't get in writing was what held us up for nearly 3 weeks. there is also a lack of communication between your departments.


 
5 out of 5 stars

7/27/2016 - Kathleen siberian helped me througout the whole process, and, although we ran into some small issues she was prompt relay them to me so we could address them. she made what can sometimes be a tedious experience an easy one.


 
5 out of 5 stars

7/26/2016 - Brett vannostran was great and edwina his assistance helped me thru the process and always returned my phone calls and updated me on what's new in regard to the process .


 
3 out of 5 stars

7/26/2016 - Patrick was very helpful in trying to locate the notary in alabama who could not find miles marker 75.


 
5 out of 5 stars

7/26/2016 - Giving it a 2nd go around. so far so good i think. everyone was very helpful.


 
4 out of 5 stars

7/26/2016 - Norman d was professional and addressed all our concert and issues.


 
5 out of 5 stars

7/26/2016 - Staff kept in contact as promised and when promised. whole process was very painless.


 
5 out of 5 stars

7/26/2016 - The overall process was smooth and i appreciated the feedback and response time when i had a question.


 
4 out of 5 stars

7/26/2016 - Taylor n. was great and helpful.


 
5 out of 5 stars

7/26/2016 - I firmly believe that if something sounds too good to be true, 99% of the time it is! at some point tho, something's got to be that 1% - this was it!! when elizabeth rivera called me with this offer, i was certain it was a scam. elizabeth, i'm sorry; i've never been so happy to be wrong.


 
5 out of 5 stars

7/26/2016 - My refinancing was extremely fast and easy. the online paperwork was posted almost immediately and my e-mailed questions were answered very quickly. special kudos to my loan officer mr. lorenzo fray, mr. lorenzo michael and notary public mrs. michelle nichols.


 
5 out of 5 stars

7/26/2016 - The only issue we had was when our loan went to closing - i was out of cell phone range at the time and turned my phone back on to six different messages from six different people from the same department in a half hour window calling me to schedule or closing. i appreciate promptness, but that was confusing. our loan officer liz rose was hilarious, educated, and very helpful. i didn't expect to have fun doing a refi but i did!


 
5 out of 5 stars

7/26/2016 - Much faster closing than the first time.


 
5 out of 5 stars

7/26/2016 - We were very pleased with the closing rep. she was very good indeed!


 
5 out of 5 stars

7/26/2016 - Everyone that we talked to was very helpful -- jennifer marsden and josh schnepper.


 
5 out of 5 stars

7/26/2016 - Everyone i dealt with was helpful and informative! sandy mitkus (?) was especially helpful and patient with all of my questions!!!!


 
5 out of 5 stars

7/25/2016 - This entire process was quick and easy from the first step to the last. robert w. szumilas was extremely helpful and efficient, and ross gibbs was friendly and knowledgeable. i am extremely satisfied and my expectations were exceeded. it was the best loan experience i have ever had - and no closing costs. wow!!


 
5 out of 5 stars

7/25/2016 - Excellent and responsive process.


 
5 out of 5 stars

7/25/2016 - The staff was very informative and helped to make this refinance experience unexpectedly easy.


 
5 out of 5 stars

7/25/2016 - Everything was perfect from start to finish.


 
4 out of 5 stars

7/25/2016 - Freedom did a good job in helping.


 
5 out of 5 stars

7/25/2016 - Elden, susan, diane and the notary eva?(webster) thank you for walking me through process and making sure accurate and timely. much appreciated. thanks for freedom mortgage letting me know better rate option available ! i hope the name susan? right, she was the lady after elden who turned paperwork over to final doc area..very nice! if i have names wrong, still appreciate all!


 
5 out of 5 stars

7/25/2016 - David geiger and benjamin ? both did an awesome job!


 
5 out of 5 stars

7/25/2016 - Mike gavin was very kind, thoughtful and a lot of help to us. he is progressive, forward thinker. he's just great!


 
5 out of 5 stars

7/25/2016 - I was contacted by ericthor, who initiated the loan and started the wheels in motion. he described how the entire process would be orchestrated and was extremely accurate with all his information.


 
3 out of 5 stars

7/25/2016 - The loan rep, brian and jill mcgowan were great and answered right away.


 
5 out of 5 stars

7/25/2016 - Mr bishop was very reasuring throughout the process.


 
5 out of 5 stars

7/25/2016 - Very good experience very professional.


 
5 out of 5 stars

7/25/2016 - The process was very efficient. i was particularly impressed with the speed by which the process was completed.


 
5 out of 5 stars

7/25/2016 - I am amazed with the service you provide for us veterans. i am contacted immediately when rates drop, and you guys walk me through easily how to lower my rate. it makes me very happy that you don't wait for me to find out i can get a lower rate.


 
5 out of 5 stars

7/25/2016 - Great customer service.


 
4 out of 5 stars

7/25/2016 - The beginning part of the process was well done and follow up was helpful. the actual closing was very handy to have done at my home.


 
5 out of 5 stars

7/25/2016 - I thank mr. christopher the loan officer for his tremendous help.


 
5 out of 5 stars

7/25/2016 - Anthony crayton who first informed us about the refinance, and also mihwa who we talked with later were a great help....thanks.


 
5 out of 5 stars

7/25/2016 - Thank you mia for contacting me about lowering my interest rate. hope we can do this again in the future.


 
5 out of 5 stars

7/25/2016 - Everything went smooth and everyone were professional and courteous.


 
5 out of 5 stars

7/25/2016 - Would recommend to all, would not use anyone else but freedom in the future.


 
5 out of 5 stars

7/25/2016 - They worked with my work schedule which helped run things smoothly.


 
4 out of 5 stars

7/25/2016 - I like the at home closing.


 
5 out of 5 stars

7/25/2016 - Ms. michelle conley was patient and caring throughout the process. whenever i needed her she was there for me and was able to answer any questions i had.


 
5 out of 5 stars

7/25/2016 - I was notified my lender they would lower my monthly payments-i didnt need to call on my own. when does that ever happen?


 
5 out of 5 stars

7/25/2016 - Everyone that i came in contact with was very helpful and professional!


 
3 out of 5 stars

7/25/2016 - Overall the experience was fine, but it seemed to be a common problem that you weren't communicating amongst yourselves, because multiple people would contact me asking for information that i had already provided.


 
5 out of 5 stars

7/25/2016 - They completed two refinances on my home in record time.


 
4 out of 5 stars

7/25/2016 - The refinance went off as planned and on time.


 
5 out of 5 stars

7/25/2016 - All the persons on the team was worked to make the process easy and without stress. they clearly told me what was needed to complete the loan. i like how the communicated with me often and letting me know the status of my loan.


 
5 out of 5 stars

7/25/2016 - I was contacted about changing from an arm to a fixed mortgage at a lower rate. the process was fast and easy. no worries about the ballon payments later.


 
5 out of 5 stars

7/25/2016 - Freedom mortgage exceeds my expectations in customer service. great company!


 
4 out of 5 stars

7/25/2016 - Christine boyles was very professional and quite helpful, but gloria rougero needs more training, she did not keep us informed and we had to contact her to find out what was happening. this is the third time we have refinanced with freedom mortgage and for the most part it went a lot faster.


 
5 out of 5 stars

7/25/2016 - I was informed about everything that was expected in a professional manner.


 
5 out of 5 stars

7/25/2016 - Jennifer and all the others i spoke with were very courteous and helpful throughout the whole process. thanks, all of you.


 
5 out of 5 stars

7/25/2016 - They were very good to us and were there every step of the way!


 
5 out of 5 stars

7/25/2016 - Marc stern was great. thank you.


 
5 out of 5 stars

7/25/2016 - Everyone was very nice & professional. the issues were handled very promptly. very heartfelt!!!


 
5 out of 5 stars

7/25/2016 - Everyone was friendly and professional throughout the entire process. it was the smoothest refinance we've ever experienced. we are so happy to be with freedom mortgage.


 
5 out of 5 stars

7/25/2016 - Everyone at freedom mortgage was outstanding.


 
4 out of 5 stars

7/25/2016 - Barry mott was a great loan officers always answered phone calls and returned them when he was out of the office. the crew that helped me with the process was outstanding. other then i was not called with updates on where my loan was i had to call and ask questions i fill as if i should have been contacted on the state of my loan and what was going on with it.


 
5 out of 5 stars

7/25/2016 - Thank you for your warm and supportive service. i felt like i could ask whatever questions were on my mind and get the answers i needed quickly. you were always professional, but also always kind and personal. thanks again -- i would recommend you to anyone and everyone!


 
5 out of 5 stars

7/25/2016 - Your prompt responses to my questions was exceptional.


 
5 out of 5 stars

7/25/2016 - Geraldine watters and alyssa was very helpful; always responded to my calls or emails whenever i had some questions or concerns.


 
5 out of 5 stars

7/25/2016 - Jarrod was great answering all my questions.


 
5 out of 5 stars

7/25/2016 - Thanks for all of your help through this process!


 
5 out of 5 stars

7/25/2016 - Michael martin was extremely informative, professional, patient and went out of his way to explain things and to accommodate my hectic work schedule through out my long home buying process.


 
5 out of 5 stars

7/25/2016 - I am very grateful to nick bigotti and his team. they did exceed my expectation. nick is a pro at this!!. he is polite and very knowledgeable. he received us well everytime we showed up at his office, answered all our questios and showed genuine concern and will look for a package loan offer that will benefir us the most.


 
5 out of 5 stars

7/25/2016 - I have consistently been offered lower interest rates as they become available. at first i thought there had to be hidden costs somewhere buried in the paperwork but there really, honestly aren't. when they say they pick up all the costs, they really do. refinancing is quick, simple and painless and the only real outcome for the veteran is a lower payment. who does that???


 
4 out of 5 stars

7/24/2016 - My mortgage banker was very helpful but the process was a little less enjoyable when the loan progressed as there were so many different people in contact with me. a single point of contact would help, specially for 1st time home buyers.


 
5 out of 5 stars

7/24/2016 - Easy refinance with very little needed on my part with the exception of a few copies of identification. smooth through the whole process finishing with an excellent closing at my home and at my time that i requested. spot on and totally easy!!


 
5 out of 5 stars

7/24/2016 - Steven williams from freedom mortgage far surpassed our family's expectations in helping us to obtain a mortgage loan. he exhibited exemplary professionalism throughout the entire process, by consistently providing information to us and responded to our inquiries on a timely basis. steven has proven to be an asset to our family and we will be forever grateful! kudos to you steven!


 
5 out of 5 stars

7/24/2016 - The refinancing was quick & painless. jim garrett was so helpful and guided us along the way. quick to respond to all of our questions. tricia hudson also kept us well informed.


 
5 out of 5 stars

7/24/2016 - Great communications.


 
5 out of 5 stars

7/24/2016 - Great job.


 
5 out of 5 stars

7/24/2016 - Great experience!! they came to me!!


 
5 out of 5 stars

7/24/2016 - Freedom mortage called me about a lower rate. that is good business.


 
5 out of 5 stars

7/23/2016 - Jeff was a really nice, pleasant man.


 
5 out of 5 stars

7/23/2016 - Mr. john paul mathews was absolutely wonderful--very effective with clear communication, patient, understanding, and extremely helpful. i would recommend him to anyone and anytime. while the loan processor completed the work on time, some improvement with clear communication, her effectiveness, and etc. can be helpful.


 
5 out of 5 stars

7/23/2016 - The whole process was completed very quickly. the only problem that i have experienced is trying to set up for bi-weekly payments. overall the experience was painless and proceeded smoothly with very little effort on my part.


 
5 out of 5 stars

7/23/2016 - Very little confusion. any questions were answered in a timely manner., and were saving money each and avery month.


 
5 out of 5 stars

7/23/2016 - I want to start out by saying that though this process was a rocky road and a marathon of sorts that we nearly didn't finish. the positive reviews that i have given are nearly all due to the efforts of two individuals, jasmine longworth and jamie hensworth. they worked tirelessly to overcome all of the obstacles in our way and never gave up hope though some of the roadblocks seemed insurmountable. they really understood my situation and took it to heart and made me feel like they where in my corner. i felt like i could communicate with them at all times and they kept me informed at every turn and there were a lot of those. truly a great blend of professionalism and personal service. i am truly grateful to have had them in my corner.


 
5 out of 5 stars

7/23/2016 - Edna, alex, and jennifer were very professional and courteous. i really feel like they went the extra mile to help me get my little condo. thank you!


 
5 out of 5 stars

7/23/2016 - Great experience. freedom mortgage kept this very simple for our family.


 
5 out of 5 stars

7/23/2016 - I am thankful that freedom mortgage offered chance to reduce my interest rate and term.


 
2 out of 5 stars

7/22/2016 - Anthony first made contact with us and took us through the entire process to the closing. top pro!


 
5 out of 5 stars

7/22/2016 - Stephany and daniel answered all my questions and kept me informed. i was very happy with the service i received.


 
4 out of 5 stars

7/22/2016 - I would have rated my experience a 5 had it not been for the error regarding a 'second lien' on my home which i never had. other than that, i am a very satisfied customer! thank you!!


 
5 out of 5 stars

7/22/2016 - I thank freedom mortgage personnel for being transparent and noble with me throughout the process.


 
5 out of 5 stars

7/22/2016 - Jesse was phenomenol throughout the process.


 
5 out of 5 stars

7/22/2016 - The entire process from beginning to end was painless, stress free, and fast. every step of the way we were informed and within no time the process was finished. even down to the notary who cam to our home. the process was quick, the notary was through and informative. best and most painless refinance we have ever experienced.


 
5 out of 5 stars

7/22/2016 - Some minor glitches, but nothing serious.


 
5 out of 5 stars

7/22/2016 - Ever since joining freedom mortgage they have always seemed to be one step ahead to keep my loan at the lowest possible rate. i have never had a mortgage company that does this! but it makes the most sense. keep the business within and lower the rates to save the customer money. it's a win win for both!


 
5 out of 5 stars

7/22/2016 - The process was very easy and the team was great. the only concern is that the gentleman that came to the house was in a big hurry and acted like he didn't want to be there.


 
5 out of 5 stars

7/22/2016 - The refi experience was amazingly fast and easy. just want to say thank you very to everyone that helped me throughout the process.


 
5 out of 5 stars

7/22/2016 - Overall experience was completed in a couple of weeks and the notary came to my house for closing which was very convenient.


 
5 out of 5 stars

7/22/2016 - We have been looking to refinance our home for awhile and were pleasantly surprised when we finally found someone who would refinance a manufactured home. after that everything seemed to move very quickly. everyone we dealt with was very helpful and courteous.


 
5 out of 5 stars

7/22/2016 - You will always get great grades by saving us money. thank you for the opportunity to save.


 
5 out of 5 stars

7/22/2016 - Freedom makes refinancing a simple, stress free process. from beginning to end they make things as easy as possible and they even contacted me to let me know there was an opportunity for a lower interest rate. top notch all the way!!


 
4 out of 5 stars

7/22/2016 - Jared umstead walked us through the process and was patient and informative. his follow-up was great. the underwriting process was murky and confusing. we were asked for further docs with little explanation. we were disappointed that our home was assessed below our expectations.


 
4 out of 5 stars

7/22/2016 - Process was quit easy & hassle free.


 
5 out of 5 stars

7/22/2016 - Thank you to the staff at freedom mortgage. we have dealt with many mortgage companies over the last 20 years but fm is the best! the refi process was quick and painless. we really appreciate that they offer the no-cost refi to veterans. and the no-cost bi-weekly payment option is invaluable as well. thank you! thank you!!


 
5 out of 5 stars

7/22/2016 - Jason marcos, cathy smith and kathleen crisalli were awesome. they were fast, accurate and responsive. i would highly recommend them to my friends and family.


 
5 out of 5 stars

7/22/2016 - Everyone i spoke with was very helpful. the notary that came to the house for the signing was great.


 
5 out of 5 stars

7/22/2016 - They did great making this process easy and helping me lower my payments.


 
5 out of 5 stars

7/22/2016 - Very great teamwork! i appreciate all the patient help & to my advantage refinance! my husband died because of his service in the vietnam war & would be so happy to learn of the great refinancing option that i have received because of it! thank you!!


 
5 out of 5 stars

7/21/2016 - Everyone that contact me from the beginning to the end of freedom mortgage team member each and everyone was so kind, great, treat me so nice and kind i was really very please of the freedom mortgage team i wish a lot of people was like them all. thank each and everyone of them for they kind. thank so much i did not have to call for nothing they was on time on everything each one kept me inform when they need to. thanks freedom mortgage team members. great job.


 
4 out of 5 stars

7/21/2016 - It was a easy process. good communication and service.


 
5 out of 5 stars

7/21/2016 - I had very smooth experience.


 
4 out of 5 stars

7/21/2016 - Everything went very well.


 
5 out of 5 stars

7/21/2016 - The whole team was very knowledgeable and made it easy to understand all the ins and outs of the loan right down to the gentlemen who came to my home to have me sign all docs and notarized.


 
5 out of 5 stars

7/21/2016 - When i had any questions, they were answered usually the same day, if not the next morning.


 
5 out of 5 stars

7/21/2016 - Very responsive.


 
5 out of 5 stars

7/21/2016 - I appreciate the team of freedom. my only problem was the notary. she did not call to say she was going to be late. she was 45minutes late and caused me to be late for a appointment.


 
5 out of 5 stars

7/21/2016 - Everyone was cooperative and answered all our questions!


 
5 out of 5 stars

7/21/2016 - The representative was courteous and professional. they explained the opportunity and the process. everything that they said would happen, did happen.


 
5 out of 5 stars

7/21/2016 - It can't get any better.


 
5 out of 5 stars

7/21/2016 - Loved the notary coming to our house!


 
5 out of 5 stars

7/21/2016 - I especially loved the attorney. the customer service was great.


 
5 out of 5 stars

7/21/2016 - The process was smooth without any effort on my end. i was kept informed of every step.


 
5 out of 5 stars

7/21/2016 - My loan was handled in timely manner, the notary was on time and very professional.


 
5 out of 5 stars

7/21/2016 - I would like to thank all who were involved in my mortgage refinancing. they keep me in the loop and up to date with all things going on. i never felt out of touch or lost.


 
5 out of 5 stars

7/21/2016 - I have been dealing with this company for 2 years now and they have be wonderful to work with. i would recommend them to everyone.


 
5 out of 5 stars

7/21/2016 - Everyone was professional, prompt and friendly.


 
5 out of 5 stars

7/21/2016 - Very fast and professional service.


 
5 out of 5 stars

7/21/2016 - Definitely recommend to anyone looking for exceptional service.


 
5 out of 5 stars

7/21/2016 - Very responsive and friendly. always available if there's any questions or problems.