FREEDOM MORTGAGE REVIEWS
10/17/2016 - I was very pleased with the process, friendly courteous staff, no mistakes and the closing was at my place of residence, very convenient
10/17/2016 - It was harder than it needed to be and i didn't appreciate having to backtrack for documents (with mailing and physical address), even after i had asked that question clearly upfront. process went from very smooth to very annoying at that time. however, for the most part it was a good refinance and i am giving a generous 4.
10/17/2016 - The following are exceptional in helping: amir griffin, michelle maccario and anthony bruno! much thanks to all. :)
Thank you freeom!
10/17/2016 - Angele rese was amazing! she was there for me every step of the way with help information and support. tiffany wolff was efficient in handling everything in a timely fashion. i will definitely recommend freedom mortgage!
10/17/2016 - All the team members assigned to our re-fi were very professional, courteous and trustworthy.
10/17/2016 - I was satisfied with the entire process with one big exception. i was promised that someone would send me a final closing statement a few days before closing for me to review. even though i called several times i never received the requested statement. the notary did email me one before i only had 30 minutes to look over which is not enough. i still have not reconciled all the numbers, very disappointed.
10/17/2016 - I really like to take the time to thank charmaine bazemore for always keeping me informed along the way. she went above and beyond to make sure i was informed of everything and even informed me when there was no change. she was very friendly to me and always heard me out. i would only wish that the future customers have her to help them along the way.
Refinance made easy
10/17/2016 - Asterios skrimbas was awesome to work with. whenever i had a question or didn't feel things were going right he was able to find me an answer and get us back on track. we had delays with our appraiser and i was getting cold feet, but he was super to work with and promised me everything would be ok. in the end, i saved quite a bit of money!
Know what i'm getting!
10/17/2016 - Phil huck and carlos was very kind to me and made sure i understood everything, i really appreciated that. thank you !
Everything went good
10/17/2016 - The service was great everyone was very helpful.
Help was needed
10/17/2016 - Thanks for the fixed rate, i was due!
Third refi went very well
10/17/2016 - No comments as very little contact was made with me. process seemed automatic.
A very smooth transaction
10/17/2016 - I have been contacted by at least 7 people from freedom mortgage. the last contact, kyle started talking about getting a refi mortgage for me, he didn't even know the process was almost completed. do your contacts even know what they are doing? i think that maybe 1 or 2 people should be taking care of the process, not 7. it gets to the point of overkill.
Efficient, no stress
10/17/2016 - Sometimes lacked in communication and left to wander also one time given incorrect information, not impacting on closing though
Finished and done!
10/17/2016 - Slow process. too many people calling to say they needed 'additional'information even though the loan officer said we were done. left several messages that were never returned because they always called during work hours. except for jordy. he respected my work times and called on the evening. some of them seemed confused. the lady at closing was fabulous.
10/17/2016 - Very nice people to work with
Superior over all
10/17/2016 - Thanks to all the super people who work so hard to make this a pleasurable experience. the hard work of charmaine and devon.
Over all it was ok.
10/17/2016 - Some times it was hard to get a hold of my handler
Second to none!
10/17/2016 - I can hardly believe how easy the whole process was. every member of the team was on it! andrew and richard are awesome!
10/17/2016 - Angel with freedom mortgage was my loan officer and she was invested in my loan since day one. i felt like i had first class experience. she was responsive, educated, trustworthy and knowledgeable.
10/17/2016 - A wonderful experience
10/17/2016 - Excellent service im glad im with freedom mortgage.
Quick and pleasant
10/17/2016 - From start to finish the entire freedom mortgage team was easy to work with; they kept us informed during the entire process.
Took too long
10/16/2016 - Happy in the end
10/16/2016 - Thank you for your service.