Freedom Mortgage Reviews
4/8/2016 - Informative and professional experience. the process was quickly expedited and seamless.
Great people to deal with
4/8/2016 - The people i dealt with were upfront and very straight about what they said, and did exactly what they said they were going to do.
4/8/2016 - All team members were professional and the process was completed in a timely manner.
4/8/2016 - After being contacted by your representative this was this first time i was unsatisfied with your agency. i've been given information, deadlines but never have i had return a call and remind your agency of what was stated. after i processed my refinance papers i was informed that there was no payment due till 6/1/16. when i called on 4/4/16 i was informed that the cancelation was not posted. the ticket was put in on the 4. when i called again on 4/6/16 the gentlemen stated the ticket was put in but not for the second stop payment which was due for 5/1/16. due to recent events i took the words of your representatives and got ahead on my bills but was totally disappointed when i found and still receiving nsf notices due to insufficient funds. as of this date 4/8/16 i still have not received my return payment which should have been canceled on or about 3/18/16 after the papers were electronically returned. not happy ray!
Treated like family
4/8/2016 - Morgan wakelin kept us informed and let us know what was expected of us. we have worked with freedom mortgage years prior and it was just as smooth and easy this time. thank you!
4/8/2016 - I dealt with earl black and other team members. communication was poor, being told one thing from one person and something different from another. initial documents had errors. it became obvious that the focus was on volume and not customer care. i would not recommend freedom if asked.
Excellent! good people!
4/8/2016 - Jade zoller was fantastic and so helpful and nice!
4/8/2016 - I agreed to the refinance and everything was ok at first. i have my payments drafted out of my account and i was assured by your staff that funds would not be taken out of my account at least 5 times. i called freedom mort at least 5 times about this matter and i actually filed a complaint against the woman i talked to who handles fund transfers i asked to be contacted by her supervisor and i have to date have not heard a word.
Job well done
4/10/2016 - Everybody is always helpful, knowledgeable and courteous.
4/7/2016 - 2nd time trying to close and can't get copy of docs.., they forgot to get a doc notarized so doing the whole process again.
Beneficial and assuring
4/7/2016 - At freedom mortgage, i dealt with jill mcgowan; she is awesome. she provided assistance with the process of getting my mortgage refinanced and approved. after the mortgage was approved she continued to be her professional self and answered any additional questions that came up and then answered even questions i had due to correspodence i received from my prior mortgage company. in addition, when she referred me to others at freedom mortgage they also followed through with her requests and provided the additional support or information needed.
Fast and easy
4/7/2016 - I felt well informed during the whole process.i don't think it could have been any easier than this.
Fast accurate & easy
4/7/2016 - So easy with all the online processing. questions were answered quickly. we were kept informed of any changes. everything went very quickly and smoothly.
Nice and easy
4/7/2016 - Joseph stroud was great. he called and left a message about refinancing the home. i called back and he explained the process. from there forms were sent and electronically and about 25 days later we were closing with a notary who came to our home. convenience and simple.
Good mortgage company
4/7/2016 - Freedom mortgage did a great job on helping me refinance my mortgage and tom redmond the person that i worked with was very helpful and was great to work with.
4/7/2016 - Very good relationship on both professional persons. they kept me updated at all times.
Went fast and smooth
4/6/2016 - My only issue was getting daily calls about my payment that had not arrived (by mail) but was not late.
Was very good
4/6/2016 - Some break down in communication at times, no biggies. the goal was accomplished without any problem.
Above and beyond
4/6/2016 - Frank cutrone and his team went above and beyond for us throughout the process. it was an absolute pleasure working with him. we will refer him to our friends and family going forward.
4/6/2016 - John was very helpful and patient.
4/6/2016 - The process was seamless and i was kept appraised throughout the process.
4/6/2016 - The entire mortgage team at freedom mortgage was very helpful and always responded to concerns. couldn't ask for a better experience dealing with a mortgage.
4/6/2016 - I had a great experience with freedom mortgage mostly due to the level of service from marc stern. he not only provided very professional lending services but his knowledge and resourcefulness helped with all the challenging unforeseen circumstances.
Love you guys!!
4/6/2016 - Victor, steve and christine were the best!
4/6/2016 - Thomas redmond, carol smith and austin ellis were incredible. however, i spent almost two weeks trying to get ahold of my closing agent brent brown and he never returned my calls or e-mails.