Freedom Mortgage Reviews

6/26/2016 - Everything was explained in clear and easily understood answers. i was kept informed of each step and what next to expect in this process.

6/26/2016 - Everyone was easy to work with.

6/26/2016 - Shawn McNally is a professional who listened with empathy and understood my financing needs. he inspired and rallied his team (guillermo gahbler) to help me achieve my refinance objectives!

6/26/2016 - Not sure if i am the only active duty military member that freedom has dealt with, however, i feel that some process should be put into place for those that are overseas to help expedite the process. i feel that i received late info or info after the fact. once i thought i was almost done something else pops up and i have to fill out more paperwork. i did not know that they could not send me the paperwork overseas so i had to get a poa. at this point i was ready to sign but couldn't so this just added more time to the process.

6/26/2016 - There were several people that took care of us and had great service from all involved. happy to be able to have the savings.

6/26/2016 - Short sale with time sensitive needs. mortgage rep was very professional and courteous and fulfilled by mortgage in record time. would highly recommend!!

6/26/2016 - There were hiccups on my end but the freedom mortgage rep was dedicated to get the loan closed. she wasn't pushy and yet kept on top of the application to make sure it got completed.

6/26/2016 - Francine was very professional and kept me well informed throughout the process. i really appreciated the fact that she responded quickly to my inquiries and managed the mortgage process beautifully.

6/26/2016 - Ashley Lollar, Shushan Williams and others i had contact with; all members of this team went above and beyond. most thankful to Ashley who started the whole process.

6/26/2016 - Bryan and Landon went beyond my expectations.

6/26/2016 - Great service by all associated with my loan process!! Looking forward to another lower percentage rate!!

6/26/2016 - My experiences with freedom have always been fantastic! everyone i have talked to has had great communication skills, and has wanted to make sure i understand the current and next steps of the process. they have been very efficient as well. the electronic documents worked better than i thought it would and expedited the process. thank you!

6/26/2016 - Quick and efficient.

6/26/2016 - Great experience.

6/26/2016 - Everyone i was in contact with did their job very well. Dustin Haas, Amy Phelan; these two stand out the most.

6/25/2016 - I think Freedom Mortgage did a very good job during the process of my home refinance. i thank everyone for the quick process.

6/25/2016 - My loan was with freedom and doing the streamline refinance was very quick and easy.

6/25/2016 - Anthony was very helpful in getting the ball rolling regarding my refinancing. he explained things clearly and was always professional. at one point in the process i received an automated message that my account had expired and i didn't have any luck contacting him because he was out sick for a few days. one person who did respond to my phone calls always called when i was working. this was somewhat stressful, but it all ended up working out.

6/25/2016 - The agent was very friendly and knowledgeable. it is my second closing and she was also my agent the last time. she was great.

6/25/2016 - James Wehman was our primary loan officer and contact. it would have helped the process considerably if someone had been assigned to cover his cases while he was out on medical leave. it's very difficult to contact and ask questions of someone who is out of the office for an extended period. my overall rating is higher than the individual categories because we did achieve the desired result. just took longer and was more complicated than advertised.

6/25/2016 - My experience was great. everyone was very helpful and informative.

6/25/2016 - This week marks the closing of the second streamline refi with freedom. while the end result was good, the process of getting there was unorganized, confusing and annoying.

6/24/2016 - Freedom mortgage was very motivated to help me lower my interest rate. they answered my questions and concerns quickly and professionally. great experience plus i saved thousands of dollars.

6/24/2016 - Everyone was friendly and professional.

6/24/2016 - Juan did an excellent job. very personable. he has a great team behind him.