FREEDOM MORTGAGE REVIEWS
5/15/2016 - Mr. embry should be awarded for his excellent assistance regarding our refinancing.
Great customer experience
5/15/2016 - I enjoyed the representatives there. very easy to get through the process. especially brendan shea. he was very attentive to my loan transaction when doing my refi.
Refi with freedom
5/15/2016 - Ryan anderson was very helpful and professional.
5/15/2016 - Excellent service, they answered all my questions in a timely manner.
Fast and thorough
5/15/2016 - Very streamlined process.
5/15/2016 - This was such an easy process. everyone was friendly and made this a pleasant experience. i will definitely recommend freedom mortgage to everyone i know.
5/14/2016 - Excellent service.
5/14/2016 - Loan officer didn't return calls but other members did. everyone was very nice.
Best mortgage company
5/14/2016 - We didn't even know we could refinance until freedom called us and it was the best news for us.
Great customer service
5/14/2016 - Thank you for making everything so easy.
5/14/2016 - Very helpful in all phases of the loan.
Almost perfect experience
5/14/2016 - I didn't know that the closing was schedule to be at my house until the day of the closing. fortunately, i was able to change the location that same day.
5/14/2016 - Very simple and easy to understand.
5/14/2016 - Cathy cole, my loan officer, was very nice in explaining my options at the very beginning. she got me started with the process. tonya walker-bell was very helpful in keeping me informed and calling me with any updates throughout the process, which took longer than expected, but i was never left in the dark.
Easy to do
5/13/2016 - Not a lot of paperwork.
5/13/2016 - Started this refinace in december of '15' and got it done 6 months later! seemed like there was always one paper that wasnt signed or one more formed needed faxed or something. everyone from freedom was great!..never did a refinace before so i didnt know if it should have taken so long or not..however, it is done and i am happy...thank you.
Processor was excellent
5/13/2016 - Loan officer did not have a friendly tone and never seemed to have an answer for me when i asked. did not call back....processor was very responsive via phone and email.
Excellent customer care
5/13/2016 - I was hesitant at first, wasn't sure i wanted to re-fi. i wondered if it was really to my advantage. andrew explained the benefits. i closed monday. it was a win-win for me.
Yea lower interest!
5/13/2016 - Team members need to get back to borrowers with accurate information in a more timely manner.
Simply the best
5/13/2016 - The loan officer was very good, and the attorney was excellence in the way she executed the loan agreement.
Fast, friendly and easy!
5/13/2016 - Freedom mortgage contacted me only after having been a customer for a few months and offered a quick and easy streamline to a lower interest rate at absolutely no cost to me whatsoever. i have worked with many mortgage companies in the past who claim there are no 'out of pocket fees.' to the unsuspecting consumer who may have limited mortgage experience the fees are hidden in the loan itself. i've never received a all from my lender offering a streamline loan with absolutely no cost to me. nothing tacked onto the balance or hidden fees at all. i'm hoping to receive another call when the rates get lower. but for now, freedom mortgage has been outstanding and i will continue to be a loyal customer and reference to such an easy company to do business with.
Decent loan process
5/13/2016 - The loan process was fine, but the closing department needs improvement. i was called to schedule a closing before i was clear to close. had to reschedule. then on the closing date the notary had none of my contact info to verify the appointment.
5/13/2016 - Although there were many different people involved, the team communicated very well.
5/13/2016 - Really enjoyed working with everyone from the loan officer to the closing agent. everyone was very professional and did an outstanding job! thanks!
5/13/2016 - Adriana canaleswas very helpful,she was great in understanding that i was not very knowledgeable with computers and my work schedule was not the best to get in touch with me.