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Congratulations on closing your home loan!

Now that you’ve closed your loan, Freedom Mortgage will help your manage your mortgage. We’ll process your payments, pay your taxes and insurance from your escrow account, maintain your loan records, and send you monthly statements.

You can also create an online Freedom Mortgage account. With an account you can:

Set up auto-pay for your mortgage

Update your profile

Set communication preferences

Sign up for paperless

Check the status of your loan

Manage information and communications about your mortgage

Access escrow information

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Frequently Asked Questions

If your mortgage was recently transferred to us, please visit our New Transfers page. We’ll explain how the transfer process works, how you can create an online account, and much more.

You will need your 10-digit Freedom Mortgage loan number and your Social Security Number to create an online account. Visit our Create My Account page to get started.

With a Freedom Mortgage account you can make payments and set up recurring payments, access current mortgage and escrow information, review statements and documents, sign up for Paperless statements, contact a Customer Care representative using our secure message center, and more.

You can pay online, with our mobile app, by mail, and by phone. See our article on how to make payments to Freedom Mortgage to learn more.

Please contact our Customer Care representatives at 855-690-5900. We are available to assist you Monday through Friday from 8 a.m. to 8 p.m., and Saturday from 9 a.m. to 2 p.m. Eastern Time.