How to Resolve Common Account Login Problems

See these techniques that can help resolve common account login issues.

Are you having trouble logging in to your Freedom Mortgage account? Here are techniques that may help resolve common loan account login problems.

Account Login Problems

• Check your email address and password. Mistyping an email address or password is a common cause of login problems. Double-check that you’ve entered your account credentials correctly. Also, ensure that your Caps Lock key is not on.
• Check that your password manager is up to date. If you use a password manager, make sure it has your current email address and password, especially if you’ve recently updated your credentials.
• Check your two-factor authentication. Make sure you’ve entered the correct authentication code. Make sure that your authentication code has not expired and request a new one if necessary.
• Clear your browser cache and cookies. Old cookies can cause problems with account logins and sessions. Clear your browser of cookies for the Freedom Mortgage site or clear all cookies from your browser. You can also try using private or incognito mode to log in to your account.
• Disable ad blockers and browser extensions. These can interfere with account logins. Try disabling ad blockers and browser extensions. You can also try using a different browser to log in to your account.
• Check for updates. Outdated browsers, browser extensions, password managers, or authentication apps can interfere with account logins. Make sure these are up to date.

Forgotten Email Addresses and Passwords

• Recover account emails. To recover the email address you use to log in to your account, visit the forgot email page.
• Recover account password. To recover the password you use to log in to your account, visit the forgot password page.

Account Lockout Problems

• Unlocking accounts. Too many failed login attempts might lock your account. Wait ten minutes for the lockout to end and try again or contact Customer Support at 855-690-5900.

Connectivity and Session Problems

• Check your internet connection. When your account isn’t loading correctly or keeps timing out, check that you have a good connection to the internet.
• Refresh your login. Sometimes, sessions time out or session cookies stop working properly. Logging out of your account and then logging back in can help.

Freedom Mortgage Server Maintenance

• Check for Freedom Mortgage server maintenance messages. At times, your Freedom Mortgage account may not be available because of scheduled server maintenance. Check for maintenance alert banners on the Login page.