Welcome to
Freedom Mortgage

You can make your first payment to Freedom Mortgage once you have received your new loan number. You can use this loan to create an online account and set up automatic payments. You can pay by mail too.

Please note that your Freedom Mortgage loan number and online account may not be ready for you to make a payment on the first day of the month. Don’t worry! Just make your first payment once your account is ready.

Your payment will not be treated as late, if during the first 60 days beginning on the effective date of transfer, you send it to your prior servicer by mistake.

Your loan information should be available online five to seven business days after the effective date of transfer. You’ll need your new Freedom Mortgage loan number to access your account. We recommend that you register at FreedomMortgage.com once you receive the welcome letter, which will include your new loan number and additional payment instructions.

In addition to making payments through your online account, you can also mail your mortgage payments. Payments by check can be mailed anytime after the loan has been transferred to Freedom Mortgage, and you have your new loan number.

About Setting up Recurring Payments with Your Bank

If you make your payments via your bank’s online bill pay service and wish to continue using this service, please update the payee and payment address to Freedom Mortgage, as shown in the table above. Be sure to include your new loan number.

If you had automatic payments set up with your prior mortgage servicer, the goodbye letter you received should contain information about how your previously established, automatic payments will be treated, following the effective date of your transfer to Freedom Mortgage.

Once you receive your new Freedom Mortgage loan number (included in your welcome letter), you can register for access to your loan information online at FreedomMortgage.com. Once registered, please log in, then select “Manage Recurring Payments” to create a new automatic payment.

No worries. If you recently made a payment to your prior servicer, they may return the payment to you or they may send the payment to us.

When your prior servicer sends your payment to us, it may take us a few days to receive the payment and have it appear in our system.

During the first 60 days after the effective date of transfer, Freedom Mortgage WILL NOT charge you a late fee or provide information to credit reporting agencies saying your account is late if you’ve made your payments on time to your prior servicer.

• You must first register for an online account.
• You’ll be able to register for your new Freedom Mortgage online account approximately five to seven business days after the effective date of your mortgage loan transfer.
• Have your new, 10-digit loan number and your Social Security number ready.
• When selecting a password, please make sure it is at least eight characters and no more than 21 characters. Your password must also contain at least one letter and one number.
• With a Freedom Mortgage online account, you can access current account and escrow information, message a Customer Care agent, view previous statements and documents, make payments, and set up recurring payments.

Transferring loans to a new servicer is a common practice in the mortgage industry.