Customer Service Learning Center
The knowledge you need to manage your mortgage
How to make a payment to Freedom Mortgage
You can pay your bill online, with our mobile app, by mail, or by phone
How to work with our loss draft insurance department
What you need to do to get your insurance claim funds
What happens when your mortgage loan servicing is transferred?
Learn about mortgage loans and mortgage servicing rights
How to make a wire transfer payment to Freedom Mortgage
Payoff instructions and our bank routing number
How to apply for a loan assumption
Learn about the process, requirements, and costs
What is an escrow analysis?
Learn how and why your escrow payments may change
How to get your 2023 Mortgage Interest Statement
Download your 1098 Form from Freedom Mortgage
Understanding your monthly mortgage statement
About your payment amount, payment date, escrow balance, and more
How to request a payoff statement
Learn how to get a quote and pay off your mortgage
What is mortgage amortization?
Understand how lenders determine your monthly payments
Protect yourself from identity theft
Practical tips for keeping financial information safe
What happens if you pay your mortgage late?
Understand more about our grace periods and late fees
Need Help Crunching the Numbers?
Mortgage payment calculator
Estimate the prices of homes you can afford and the monthly payments that might come with them.
Cash out refinance calculator
Discover how much cash you could get from your home’s equity.
Helpful tools
Still have questions?
Our Customer Care Team is here for you!
Call us: 855-690-5900
Monday to Friday, 8 a.m. to 8 p.m. Eastern Time
Saturday, 9 a.m. to 2 p.m. Eastern Time
Login to your account to send your questions using our secured Message Center.