Freedom Mortgage Customer Service
Do you have a question about your current mortgage?
Call one of our customer service representatives at 855-690-5900 (M-F 8 am to 10 pm, Saturday 9 am to 6 pm EST).
Written Requests
You may also send us a notice of error or Request for Information. Under the Real Estate Settlement Procedures Act, a notice of error or Request for Informationt is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.
To submit a notice of error or Request for Information, please use the following address:
Request for Information / Notice of Error
To submit a RESPA Qualified Written Request ("QWR"), assert an error or request information about the servicing of your loan, you must use the designated address.
Freedom Mortgage
P.O. Box 50428
Indianapolis, IN 46250-0401
Texas Complaint Notice
Applicable only to residential mortgage loans on real estate located in Texas.
Complaints regarding the servicing of your mortgage should be sent to:
The Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201
Austin, TX 78705
A toll-free consumer hotline is available at 877-276-5550.
A complaint form and instructions may be downloaded and printed from the department's website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.
Freedom Mortgage Corporation
907 Pleasant Valley Avenue Mount Laurel, NJ 08054, NMLS ID: 2767
877-220-5533