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Customer Service

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Contact Customer Service

Call 855-690-5900

Monday - Friday
8 AM–8 PM, ET
9 AM–2 PM, ET
  • You can make your mortgage payment online, by phone, or by mail.

    • Online. Log in to your account or select "Create My Account" if you haven't already set up your online access. To make a same-day online payment, you must submit your payment by 10:59 PM, ET. All payments submitted after 10:59 PM, ET will be posted on the next payment posting date. Your payment will be credited, effective on the date you selected. Please note that it may take up to 1–2 business days for your payment to be displayed in your transaction history.
    • Phone. You can make your mortgage payment by calling our automated phone system at 855-690-5900. Customer Care representatives are also available to assist you in making payments Monday-Friday, 8 AM–8 PM, and Saturday, 9 AM–2 PM, ET.
    • Mail. You can also mail your payment to the address that was provided on your last billing statement.

    You can also learn more about your mortgage payment options here.

    Mortgage Payment Assistance

    If you require assistance to make your mortgage payments, please contact us as soon as possible. Depending on your individual circumstances, assistance programs may be available to you. If you provide all the required information and documentation about your current financial situation, we can determine if you qualify for temporary or long-term relief, including solutions that may allow you to stay in your home.

    You can download a Hardship Assistance Request online by logging onto your account and selecting “Help Center,” then “Forms.” Print and complete this form, then email it to or fax it to 866-505-0949.

  • To access your mortgage online, log in or create a new account, here. You will need your ten-digit loan number to set up your account the first time. It can be located on your monthly mortgage statement or Welcome Letter. Once you have logged in to your account, you may see more than one loan if you have multiple accounts. You'll see the loan number, the property address, the next payment due, and previous payments that have been posted to your account. For more detailed loan information, select “View Details” for the loan you’d like to view.

  • Welcome to the Freedom Mortgage family! We’re proud to be a part of your homeownership journey. If your mortgage was recently transferred, and you received a letter from Freedom Mortgage with your new loan number, you can access your mortgage information by registering for an online account. When you register, you should have your new, 10-digit loan number and Social Security number ready. You can find more information about mortgage loan transfers here.

  • To submit a RESPA Qualified Written Request ("QWR"), assert an error, or request information about the servicing of your loan, you must use the designated address, below.

    Please include your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.

    P.O. BOX 50428
    INDIANAPOLIS, IN 46250-0401

Make a payment

Pay using your online Freedom Mortgage account.


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