Freedom Mortgage Customer Service

Do you have a question about your current mortgage?

Call one of our customer service representatives at 855-690-5900 (M-F 8 am to 10 pm, Saturday 9 am to 6 pm EST).

Written Requests

You may also send us a notice of error or Request for Information. Under the Real Estate Settlement Procedures Act, a notice of error or Request for Information is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.

To submit a notice of error or Request for Information, please use the following address:

Request for Information / Notice of Error

To submit a RESPA Qualified Written Request ("QWR"), assert an error or request information about the servicing of your loan, you must use the designated address.

Freedom Mortgage
P.O. Box 50428
Indianapolis, IN 46250-0401