Our Commitment to Accessibility
Freedom Mortgage is focused on helping all Americans realize the dream of homeownership, regardless of their unique circumstances. To fulfill that mission, we’re committed to making sure that everyone has the same access to all the information available on our website. We believe that accessibility provides a stronger connection to all the communities we serve.
How We Do It
Freedom Mortgage incorporates leading web accessibility practices on our site using the W3C Web Content Accessibility Guidelines (WCAG2.2). These standards ensure that people with auditory, cognitive, neurological, physical, speech, and/or visual disabilities can use our websites and applications, equally.
We also partner with an outside vendor to monitor the website, 24/7, using these accessibility standards to ensure compliance and detect any issues in the site’s usability. In addition, we test the site by hand, periodically, using ADA browsers and assistive technologies, such as screen readers, to ensure that the website functions well with these tools.
Our Tools
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Closed captioning
Available on all audio content, so that those with auditory issues can read the text, instead.
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Speech browsers
These incorporate text-to-speech technology on web pages to allow visually impaired users to hear the content on the page.
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Colors and color contrast
These allow people with colorblindness or other vision issues to view the content on approved, readable background and font colors on the page.
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Readable font size
This ensures that text can be expanded to 200% on websites by using a 16-point font size and no smaller than 12-point footnotes.
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Headings and labels
These help people and screen readers easily navigate the page sections through headings and labels to help understand their relationships.
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FAQs
Get answers to questions you may have about buying, refinancing, or managing your loan through Freedom Mortgage.
Accessibility Tips
Any of the latest browsers for Chrome, Firefox, Safari, or Microsoft Edge are accessible.
You can change the text size on your Windows computer by using Ctrl+ (control plus) to zoom in or Ctrl- (control minus) to zoom out. On a Mac computer, you would use the Option-Command key, instead of Control.
If you’re in Google Chrome, open a new tab. On the bottom right, you’ll see a button that reads, “Customize Chrome.” There, you can choose different colors and themes. In Firefox, in the Add-Ons menu, you can choose Light or Dark themes that change the background to contrast with the font colors.
In Microsoft Edge, there is a Read Aloud function you can access with the shortcut Ctr+Shift+U (Control, Shift, U) on a Windows computer. In Chrome, you can add the Read Aloud extension to the browser. In Firefox, it’s built in and can be accessed through the Add-Ons menu option.
Mobile devices also have many accessibility features, depending on your phone. On an iPhone and Android, under Settings, there is an Accessibility section. There, you can choose visibility, hearing, or interaction enhancements, such as voice over, zoom, or adjust display and text size.