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Contact a Licensed Loan Professional. 866.759.8624
Questions about your current loan? 800.274.6600

Contact Freedom Mortgage


Call Freedom Mortgage

We encourage you to contact us with your questions or comments. Use our e-mail form or the additional contact information below to speak directly to a Freedom representative.

Mortgage Inquiries

To inquire about refinancing or purchasing a new home:
Call 866.759.8624

If you already have a loan application in process:
Call 800.847.9937 , Option 4


Managing Your Loan

If your loan is serviced by LoanCare 
Call 800.274.6600

If your loan is serviced by Ocwen 
Call 866.360.5571


Customer Service

For customer service or other account inquiries:
Call 800.847.9937


Media Inquiries

For media related inquiries please contact:
Corporate Marketing
800.847.9937, Option 1, ext. 2467
marketing.department@freedommortgage.com


Job Opportunities

For information about job opportunities:
View Job Opportunities
or Call 800.388.1537


Email Freedom Mortgage

Inquiry Type
 
Thank you for your inquiry. Please contact our servicing center for further assistance by calling 1-800-274-6600.
First Name
 
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Mail Freedom Mortgage

General inquiries
Send comments to:

Freedom Mortgage Corporation
907 Pleasant Valley Avenue
Suite 3
Mount Laurel, NJ 08054
Attn: Customer Service

Managing Your Loan

If your loan is serviced by:

LoanCare
Loan Inquiry and Payments:
P.O. Box 8068
Virginia Beach, VA 23450
Attn: Cashiering Department

Overnight Address:
3637 Sentara Way
Virginia Beach, VA 23452

OCWEN
All correspondence and QWR inquiries:
Ocwen Loan Servicing, LLC
Attn: Customer Care Center
P.O. Box 780
Waterloo, IA 50704-0780

Payments:
Ocwen Loan Servicing, LLC
P.O. Box 9001719
Louisville, KY 40290-1719

Overnight Address:
Ocwen Loan Servicing, LLC
3451 Hammond Avenue
Waterloo, IA 50702


Written requests
You may also send us a qualified written request. Under the Real Estate Settlement Procedures Act, a qualified written request is a written correspondence (other than notice on your payment coupon or other payment medium supplied by us) regarding the servicing of your loan which includes your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking.

Any qualified written request you wish to submit must be sent to your designated service's P.O. Box address:

Attention: Customer Service Escalation