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We hear you.
We’re here for you.

Freedom Mortgage is committed to doing all that we can to help customers affected by COVID-19 to stay in their homes. Learn more about managing mortgage payments through these difficult times.

I’ve lost income because of the COVID-19 crisis, but there’s a lot of conflicting information, social media posts, news reports and rumors about whether I can stop my mortgage payments. What’s the real story?

Many people are confused about their mortgage payments during this time. If you can make your regular mortgage payments, we encourage you to continue. It’s the best way to protect the equity in your home and reduce any amount you may owe in the future. If the COVID-19 pandemic is impacting your ability to make your mortgage payments, Freedom Mortgage can help. Log into your Freedom Mortgage account or contact a Freedom Mortgage customer service representative at 855-690-5900 to learn more.

How do I connect with a counselor who can help me explore my options?

You can connect with a housing counselor through Consumer Financial Protection Bureau’s Find a counselor tool to get a list of agencies approved by the Department of Housing and Urban Development.

You can also call the HOPE Hotline, open 24 hours a day, seven days a week, at (888) 995-HOPE (4673).

What should I do if I’m facing foreclosure?

If you’re facing foreclosure or have been served with legal papers, you should consult an attorney. You may be able to find legal assistance from a free legal aid program for your area.

I’m getting a lot of emails and telemarketing calls offering mortgage assistance. Are they legitimate?

Watch out! The coronavirus pandemic has left millions of Americans out of work and struggling with financial insecurity. This situation, combined with the heightened anxiety of the past several months, has provided many opportunities for scammers. Learn what to look for and how to protect yourself. If you have any doubts about the legitimacy of a Freedom Mortgage communication, call 855-690-5900.

Call our Customer Care team

Our hours are Monday through Friday, 8 a.m. to 10 p.m., and Saturday, 9 a.m. to 6 p.m. EST.

855-690-5900

Log into your Freedom Mortgage account

Log into your Freedom Mortgage account to see what types of Forbearance and other assistance programs may be available to you

Freedom Mortgage is here to help you through this difficult period. Find out more about the payment relief programs we offer, as well as government and nonprofit programs that can help with financial and other assistance.


Mortgage relief offered by Freedom Mortgage

Forbearance

A COVID-19 Forbearance Plan suspends your mortgage payments while you work through your financial challenges. Forbearance does not mean your payments are forgiven or erased: you will have to catch up on any suspended payments in the future. To learn more about our COVID-19 Forbearance Plan, view our “Forbearance” FAQ’s section.

You may want to consider one or more of the following options at the end of your forbearance plan. Eligibility for these relief programs depends on the type of loan you have. If you're unsure, use the Loan Type Identifier link in the “Other resources” section.

Pay the total amount outstanding to bring the loan current.

Pay your missed payments by adding an additional amount each month to your regular payment and paying back the amounts due over time. Most repayment plans are between three and 12 months.

Takes the amount past due and adds it to the principal balance of your loan. This action will increase your loan balance by the amount that is past due, but bring your payments up to date. Modifications may also provide for term extensions and/or rate changes to determine an affordable payment.

Places the payments that were suspended during your Forbearance Plan into a non-interest-bearing junior lien that is repaid when you refinance your mortgage or sell your home, or your mortgage otherwise terminates.

Places the suspended payments at the end of the loan. The deferred amount is non-interest-bearing and would be due and payable at maturity of the loan, or earlier upon the sale or transfer of the property, refinance of the mortgage loan, or payoff of the interest-bearing unpaid principal balance.

Places the payments that were suspended during your Forbearance Plan into a non-interest-bearing junior lien that is repaid when you refinance your mortgage or sell your home, or your mortgage otherwise terminates.

If none of the above programs apply to you at the end of your government-mandated forbearance period, you may need to complete a loss mitigation application to be considered for other programs. If you’re in an active bankruptcy, we recommend that you speak with your bankruptcy attorney to see what programs may be available to you or have your bankruptcy attorney contact us to discuss available programs.

Refinancing

Some of the advantages of refinancing include potentially lowering your interest rate, lowering your monthly payments or overall savings throughout the life of your loan.

If you are thinking about refinancing while your loan is in forbearance, certain requirements will need to be met first. The requirements will depend on your loan type. We will work with you to explain those requirements and explore the best program available to you.

To learn more about the different types of refinancing options we offer, visit our “Refinancing” FAQ’s section.

Other organizations offering helpful services

United Way 211

211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week. A toll-free call to 211 connects you to a community resource specialist in your area who can put you in touch with local organizations that provide critical services that can help.

Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau has useful information for consumers related to COVID-19, including a guide to coronavirus mortgage relief options and a useful video that explains your rights to a COVID-19 Forbearance Plan.

Resources for rental property owners

If you're a landlord, here are links to organizations that may be able to help your tenants who have missed rent payments.

Other resources

Find COVID-19 Relief resources in your area

Need help with finances? Health services? Food? Legal assistance? SpringFour can connect you with all these and more.

Use the Loan Type Identifier Tool

Look up whether or not you have a loan type that qualifies for Forbearance by entering your mortgage number into the tool.

United States Department of Housing and Urban Development (HUD)

HUD offers programs to help create strong, sustainable, inclusive communities and quality affordable homes for all.

Center for Disease Control (CDC)

The CDC provides information and guidance that can help you defend against the coronavirus disease and other dangerous health threats.

Legal Aid

Legal Aid offers assistance of counsel and legal advocacy for people of limited means in legal matters that fall outside of the criminal justice system.

United States Department of Veterans Affairs (VA)

The VA offers home loan programs to help veterans’ buy, build, or improve a home or refinance their current home loans, as well as other housing assistance programs.

National Council on Aging (NCOA)

The NCOA offers programs and guidance help improve physical health, wellness, as well as money management and financial planning for older Americans.

What does it mean to refinance my loan?

With a home refinance, you pay off your existing mortgage and replace it with a new mortgage that has a different interest rate and/or terms. You may refinance to save money on interest or reduce your monthly payments.

What are some of the benefits of refinancing?

Homeowners typically refinance their mortgages when current interest rates are significantly lower than the rate of their current loan. Refinancing may allow you to:

  • Lower your monthly mortgage payments
  • Unlock cash from your home equity
  • Reduce the term of your loan
  • Eliminate mortgage insurance

Does my loan qualify for refinancing?

Refinancing options are generally used by homeowners who have not fallen behind on their mortgage payments, and who meet certain other requirements, depending on their loan type. We will work with you to explain those requirements and to explore the best program available to you considering your circumstances.

The mortgage refinance rate we may be able to offer is affected by the type of refinancing you want, your credit score, your income and finances, as well as the current mortgage market environment.

Which type of refinance is right for me?

Our experienced loan advisors are available to help you decide which type of refinancing makes sense for you. Freedom Mortgage offers conventional, VA, FHA, and USDA refinance loans. Take a look at our loan comparisons below to learn more.

Call our Customer Care team

Our hours are Monday through Friday, 8 a.m. to 10 p.m., and Saturday, 9 a.m. to 6 p.m. EST.

855-690-5900

Types of refinancing


Conventional


  • All loans are eligible
  • Full documentation is needed
  • Minimum credit score is usually 620+
  • Mortgage insurance required with home equity less than 20%
  • Closing takes less than 60 days
  • Learn More

Veterans Affairs


  • Only VA loans are eligible
  • Streamlined documentation
  • Minimum credit score is usually 580+
  • Mortgage insurance not required
  • Closing takes less than 30 days
  • Learn More

Federal Housing Administration


  • Only FHA loans are eligible
  • Streamlined documentation
  • Minimum credit score is usually 540+
  • Mortgage insurance required
  • Closing takes less than 30 days
  • Learn More

U.S. Department of Agriculture


  • Only USDA loans are eligible
  • Streamlined documentation
  • Minimum credit score is usually 640+
  • Mortgage insurance required
  • Closing takes less than 30 days
  • Learn More

What is the deadline for applying for a government-sponsored Forbearance Plan?

The deadline to apply for a government-sponsored Forbearance Plan is June 30, 2021. However, Freedom Mortgage offers several programs to help borrowers facing continued financial difficulty.

How do COVID-19 Forbearance Plans work?

A COVID-19 Forbearance Plan suspends your mortgage payments while you work through your financial challenges. Forbearance does not mean your payments are forgiven or erased: you will have to catch up on any suspended payments in the future.

What steps do I need to take to request a COVID-19 Forbearance Plan?

Just tell us verbally or in writing that you are experiencing a financial hardship related directly or indirectly to the COVID-19 pandemic. To receive your COVID-19 Forbearance Plan, you do not need to provide us with any documentation verifying your hardship. To get started, call us at 855-690-5900, or log into your account at freedommortgage.com.

If you receive an email communication from us, complete the information requested as soon as possible. Your information will be reviewed by our specialists, and one of our representatives will respond to you promptly. Our goal is to respond to you within 48 hours.

How long does the Forbearance Plan last?

We suspend your mortgage payments for an initial term of up to 180 days. You can also request a forbearance extension for an additional 180 days for a total forbearance period of 360 days.

If my situation changes, can I cancel the Forbearance Plan?

You can contact us to shorten or withdraw from a COVID-19 Forbearance Plan at any time. We can explain the post-forbearance programs available to you based on your circumstances and your loan type.

Call our Customer Care team

Our hours are Monday through Friday, 8 a.m. to 10 p.m., and Saturday, 9 a.m. to 6 p.m. EST.

855-690-5900

Log into your Freedom Mortgage account

Log into your Freedom Mortgage account to see what types of Forbearance and other assistance programs may be available to you

I’ve heard that I can request a COVID-19 Forbearance Plan under the C.A.R.E.S. Act. Is that still true?

You can request a COVID-19 Forbearance Plan if you’re experiencing a financial hardship due directly or indirectly to the pandemic and you have a mortgage loan that is backed by Fannie Mae, Freddie Mac, FHA, the VA, or USDA. If you meet those conditions, you’re entitled to forbearance for an initial period of up to 180 days. You can also request an extension of up to an additional 180 days for a total forbearance period of 360 days. However, the forbearance plans for these federally-backed loans currently ends on June 30, 2021.

Does my loan qualify for a COVID-19 Forbearance Plan?

All federally-backed loans qualify for a COVID-19 Forbearance Plan. If you’re unsure of the type of loan you have, you can find it by visiting our Loan Type Identifier tool, checking your mortgage documents, or by calling our Customer Care team at 855-690-5900.

What are my options if my loan does not meet the requirements for a COVID-19 Forbearance Plan?

For loans we service that are not federally-backed, we offer forbearance programs similar to the federal programs. For more information about the assistance available to you, check the list of “Relief Programs.”

Call our Customer Care team

Our hours are Monday through Friday, 8 a.m. to 10 p.m., and Saturday, 9 a.m. to 6 p.m. EST.

855-690-5900

Use the Loan Type Identifier Tool

Look up whether or not you have a loan type that qualifies for Forbearance by entering your mortgage number into the tool.

How will my credit rating be impacted?

Monthly payments that are suspended during your COVID-19 Forbearance Plan will not be reported as late to the credit bureaus. If your loan is current at the time of entering into a COVID-19 Forbearance Plan, then each month you are in the plan we will report the status of the account to the credit reporting agencies as current. If you can bring the loan current during the COVID-19 Forbearance Plan, we will report the account as current.

Will there be any penalties or interest?

While your account is in a COVID-19 Forbearance Plan, you will not be charged any penalties, or any additional interest, or late fees. The normal interest on your loan will still apply.

May I still make payments if I can?

Under a COVID-19 Forbearance Plan, you don’t need to make mortgage payments, but you can choose to make full or partial payments. If you can make payments during a COVID-19 Forbearance Plan, it’s in your best interest to do so. The fewer missed payments, the less you will owe later. You can pay any amount online, by calling 855-690-5900, or by making the payment via the method you have used in the past.

Call our Customer Care team

Our hours are Monday through Friday, 8 a.m. to 10 p.m., and Saturday, 9 a.m. to 6 p.m. EST.

855-690-5900

Log into your Freedom Mortgage account

Log into your Freedom Mortgage account to see what types of Forbearance and other assistance programs may be available to you

If my situation changes, can I cancel the Forbearance Plan?

You can contact us to shorten or withdraw from a COVID-19 Forbearance Plan at any time. We can explain the post-forbearance programs available to you based on your circumstances and your loan type.

What happens at the end of my COVID-19 Forbearance Plan?

The programs that may be available to you at the end of your COVID-19 Forbearance Plan depend on your circumstances and your loan type. The information below explains some of the programs that may be available to repay mortgage payments missed or suspended during forbearance. If you are unsure of the type of loan you have, you can find it by using our Loan Type Identifier tool, by checking your mortgage documents, or by calling our Customer Care Team at 855-690-5900.

If you continue to experience a financial hardship related directly or indirectly due to COVID-19 after 12 months in a COVID-19 Forbearance Plan, and you requested your initial COVID-19 Forbearance Plan on or before June 30, 2020, six months of additional forbearance are available, granted in three-month periods. You must request each three-month extension separately. Neither of the two additional three-month COVID-19 Forebearance periods may extend beyond December 31, 2021.

When your Forbearance Plan ends, you will need to make arrangements to repay the suspended payments. FHA has programs such as a COVID-19 Standalone Partial Claims and COVID-19 Loan Modification to assist borrowers in repaying payments that may have been missed under a COVID-19 Forbearance Plan.

For more information on FHA mortgages, please visit: answers@hud.gov or www.hud.gov.

If you continue to experience a financial hardship related directly or indirectly due to COVID-19 after 12 months in a COVID-19 Forbearance Plan and you requested your initial COVID-19 Forbearance Plan on or before June 30, 2020, six months of additional forbearance are available, granted in three-month periods. You must request each three-month extension separately. Neither of the two additional three-month COVID-19 Forbearance periods may extend beyond December 31, 2021.

When your Forbearance Plan ends, you will need to make arrangements to repay the suspended payments. The VA has programs such as a repayment plan and a loan modification to assist borrowers in repaying payments that may have been missed under a COVID-19 Forbearance Plan.

For additional information, please visit VA.gov, where you can find a list of frequently asked CARES Act questions and answers.

If you continue to experience a financial hardship related directly or indirectly to COVID-19 after being in a COVID-19 Forbearance Plan for 12 months and you were actively maintaining a COVID-19 Forbearance Plan as of February 28, 2021, you are eligible to request an extension up to two additional three-month extensions, provided the total forbearance plan term does not exceed 18 months of total delinquency or a cumulative term of 18 months, whichever is shorter. Each three-month extension must be requested separately.

When your Forbearance Plan ends, you will need to make arrangements to repay the suspended payments. Fannie Mae and Freddie Mac have programs such as a repayment plan, payment deferment, and loan modification to assist borrowers in repaying payments that may have been missed under a COVID-19 Forbearance Plan.

You can find additional information at www.fanniemae.com or at www.freddiemac.com.

If you continue to experience a financial hardship related directly or indirectly due to COVID-19 after 12 months in a COVID-19 Forbearance Plan, and you requested your initial COVID-19 Forbearance Plan on or before June 30, 2020, six months of additional forbearance are available, granted in three-month periods. You must request each three-month extension separately. Neither of the two additional three-month COVID-19 Forbearance periods may extend beyond December 31, 2021.

When your Forbearance Plan ends, you will need to make arrangements to repay the suspended payments. FHA has programs such as a COVID-19 Standalone Partial Claims and COVID-19 Loan Modification to assist borrowers in repaying payments that may have been missed under a COVID-19 Forbearance Plan.

For more information on FHA mortgages, please visit: answers@hud.gov or www.hud.gov.

Near the end of your Forbearance Plan, we will explain programs that may be available to you. Some of those options include:

  • Reinstatement
  • Repayment plan
  • Loan modification
  • FHA Partial Claim
  • Fannie Mae and Freddie Mac Payment Deferment
  • USDA Mortgage Recovery Advance

For more information about these programs, please visit the “Relief programs” section.

Freedom Mortgage will contact you near the end of your Forbearance Plan to work with you to find a solution. If we are not successful reaching you and you do not take any further action, we may not be able to help you catch up on your mortgage payments. So, please stay in touch and speak with us near the end of your forbearance period.

Call our Customer Care team

Our hours are Monday through Friday, 8 a.m. to 10 p.m., and Saturday, 9 a.m. to 6 p.m. EST.

855-690-5900

Use the Loan Type Identifier Tool

Look up whether or not you have a loan type that qualifies for Forbearance by entering your mortgage number into the tool.

A special message from Stan Middleman, President and CEO of Freedom Mortgage

“Our hearts and thoughts go out to all of you that have struggled with COVID-19 and the financial challenges that it has caused. We will do all we can to help you and your family, whether through forbearance, refinance or purchasing a new home. Our greatest hope is that you and your family stay safe and well.”

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