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Welcome RoundPoint Homeowners to Freedom Mortgage!

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We are delighted to welcome RoundPoint customers to the Freedom Mortgage family!

We are the #1 VA and FHA lender in the United States, and we are committed to making your transition into our family as seamless as possible. Your interest rate, outstanding balance, and other loan details will not change. If you have a COVID-19 forbearance plan at RoundPoint, you will get the same plan with us.

If there are any changes to the servicing of your loan such as where and how you make your payments, we will send you email and letter communications informing you.

We look forward to serving you!

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Set up your online account

You will receive a new loan number in the mail. Once you have this number, you can register for your new Freedom Mortgage online account.

Read our "Loan Servicing Transfer" FAQs

Here you’ll find useful information on making payments, setting up automatic recurring payments, and much more.

Read our Loan Servicing Transfer FAQs

Read the latest updates on COVID-19

You’ll find the latest news on our update page as well as details on forbearance plans, options for when your forbearance plan comes to an end, and more.

Read our COVID-19 update page.

Contact Freedom Mortgage Customer Service

for questions about your loan, servicing, escrow, and more.

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Call us

855-690-5900
Monday to Friday, 8:00 a.m. to 10:00 p.m. Eastern Time
Saturday, 9:00 a.m. to 6:00 p.m. Eastern Time