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Your mortgage loan has been transferred - what now?

Your interest rate, outstanding balance, and other loan details will not change. If you have a COVID-19 forbearance plan with your current mortgage company, you will keep the same plan with us.

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  • All your loan details, including your monthly payment, will stay the same.
  • The notice from your former servicer should include the effective date of the transfer.
  • We’ll send you a welcome letter with your new loan number after the transfer date.
  • You can use your new loan number to set up an account with us.
  • All you need to do is set-up your online account. We’ll take care of the rest.
  • We’ll contact you in the first 30 days of your transfer to check-in on how things are going.
  • No late payment fees during the first 60 days after the effective date of transfer.
  • If you have a COVID-19 forbearance plan with your current mortgage servicer, you will keep the same plan with us.
  • We'll review your account for ways to save you money and alert you of any opportunities.
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Setting Up Your Online Account

You will be able to set up your new account after you receive your new loan number.

Having an online account will allow you to:

  • Make one-time and/or recurring payments
  • Review all of your loan details
  • View and download your statements and payment history
  • Send and receive secure messages
  • Go Paperless
Create Account
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Getting to Know Freedom Mortgage

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Who is Freedom Mortgage?

Freedom Mortgage has been in the business for over 30 years. We specialize in mortgages and can help you buy or refinance a home regardless of your unique circumstances.

Learn more about us

 
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Your Benefits as a Customer

As a Freedom Mortgage customer, you will have access to our proprietary Eagle Eye Rewards program and other customer rewards.

Review all rewards

 
 
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Frequently Asked Questions

    • The first communication will come from your prior servicer. A notice of transfer, sometimes referred to as a "Goodbye Letter," is delivered to your mailing address on record. The letter includes the effective transfer date and other important information.
    • After the effective transfer date to Freedom Mortgage, you'll receive a "Welcome Letter" from us. This includes your new mortgage loan number, instructions for paying your mortgage and other important information meant to help make your transfer to Freedom Mortgage as easy as possible.
    • A Freedom Mortgage servicing representative will call within 30 days of your loan transfer.
    • We may also contact you if we identify opportunities to help you save money or use the equity you've built in your home to help you reach your financial goals.
    • About 60 days following your loan transfer, you will receive a survey. Please let us know how we're doing with the transition.

  1. Your loan information should be available online seven business days after the effective date of transfer, but you’ll need your new Freedom Mortgage loan number to access your account. We recommend that you register at FreedomMortgage.com once you receive the Welcome Letter, which will include your new loan number and additional payment instructions.

    Payments by check can be mailed any time after the loan is transferred to Freedom Mortgage and you have your loan number.

    If you live in: Mail your payments to:
    AL, AK, CO, DC, FL, ID, IL, IN, IA, KS, KY, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OR, PA, PR, SC, SD, TN, VT, VA, WA, WV, WI, WY Freedom Mortgage Corporation
    P.O. Box 6656
    Chicago, IL 60680-6656
    AZ, AR, CA, CT, DE, GA, HI, LA, ME, MS, NY, OK, RI, TX and UT Freedom Mortgage Corporation
    P.O. Box 7230
    Pasadena CA 91109-7230
  2. No worries. If you recently made a payment to your prior servicer, and they received your payment PRIOR to the transfer date, they will apply it to your loan. If it is received AFTER the transfer date, they will send it to us, and we will apply it to your loan effective when it was received by your prior servicer.

    • It may take a few days for us to receive your payment and for it to be reflected in our system.
    • During the first 60 days after the effective date of transfer, Freedom Mortgage WILL NOT charge you a late fee and will not report your account as late to credit reporting agencies, if you made your payments on time to your prior servicer.
  3. If you make your payments via your bank's online bill pay service and wish to continue using this service, please update the payee and payment address to Freedom Mortgage as shown below. Be sure to include your new loan number.

    If you live in: Mail your payments to:
    AL, AK, CO, DC, FL, ID, IL, IN, IA, KS, KY, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OR, PA, PR, SC, SD, TN, VT, VA, WA, WV, WI, WY Freedom Mortgage Corporation
    P.O. Box 6656
    Chicago, IL 60680-6656
    AZ, AR, CA, CT, DE, GA, HI, LA, ME, MS, NY, OK, RI, TX and UT Freedom Mortgage Corporation
    P.O. Box 7230
    Pasadena CA 91109-7230

    If you had automatic payments set up with your prior mortgage servicer, the 'Goodbye Letter' you received should contain information on how your previously established automatic payments are treated following the effective date of your transfer to Freedom Mortgage.

    Once you receive your new Freedom Mortgage loan number (included in your Welcome Letter), you can register for access to your loan information online at FreedomMortgage.com. Once registered, please log on and select Manage Recurring Payments to create a new automatic payment.

    • You must first register for an online account.
    • Have your new 10-digit loan number and Social Security number ready.
    • When selecting a password, please make sure it is at least 8 characters and no more than 21 characters. Your password must also contain at least one letter and one number.

  4. With a Freedom Mortgage online account, you can access current account and escrow information, message a Customer Care Agent, access previous statements and documents, make payments and set up recurring payments..

  5. In addition to your Freedom Mortgage online account, you may also obtain up-to-date loan activity, escrow information and payment information through our automated phone system. Simply call 855-690-5900 and follow the prompts, including entering your account information.

  1. At Freedom Mortgage, we want to make sure our customers know about their home financing choices. That’s why we monitor current mortgage rates, and let you know about ways you could save money on your monthly mortgage payment. We call this the Eagle Eye Program and it is an exclusive benefit for Freedom Mortgage customers.

    Sign up for alerts today.
  2. We understand the challenges Americans are facing with the COVID-19 pandemic, so we are happy to help our customers defer mortgage payments to get through this difficult time.

  3. When you’re a Freedom Mortgage customer, we want you to be a customer for life. When you are ready to find your next home, through our Purchase Promise program, we’ll find you the lowest rate guaranteed and work with you every step of the way to closing. If we don’t meet a competing lender’s rate, you’ll receive $250.

  4. We want to make it easy for you to protect your home through a home protection plan through Cinch Home Services for major appliances and systems and our partnership with Matic homeowners insurance where you can compare quotes and policies from top-rated carriers.

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Still have questions?

Our Customer Care Team is here for you!

Call us: 855-690-5900

Monday to Friday, 8 a.m. to 10 p.m. Eastern Time
Saturday, 9 a.m. to 6 p.m. Eastern Time

Email us:

CustomerCare@FreedomMortgage.com